THE EFFECT OF THERAPEUTIC COMMUNICATION ON PATIENT SATISFACTION OF RAJA AHMAD TABIB HOSPITAL IN RIAU ISLANDS PROVINCE DURING THE COVID-19 PERIOD

Imran Ilyas, Octojaya Abriyoso

Abstract


This study was conducted to test whether there is an influence between therapeutic communication and the level of satisfaction of Covid-19 patients at the Raja Ahmad Tabib Hospital, Riau Islands Province. In this study, the sampling method used is the purposive sampling method by looking at the number of patients in the previous year, and the slovin formula is used. The data was obtained directly from the Raja Ahmad Tabib Hospital, which was collected from inpatient patient data, and separated again into only patients staying in the room which is a special room for patients with Covid-19. A total population of 552 patients with COVID-19 at the RSUD will be sampled. The data quality test was carried out by testing the validity and reliability as well as the classical assumption test, namely the normality test, heteroscedasticity test and multicollinearity test. The analytical technique used is multiple linear regression and hypothesis testing using F arithmetic, and t arithmetic to test the significance of the effect together with a level of significance of 5%. As well as correlation and determination tests. Based on the results of the deepening of the theory, it is hoped that the results of the research show that the results of the test or t count, Therapeutic Communication are proven to have a significant effect on the level of Satisfaction of Covid-19 Patients. While partially, aspects of Therapeutic Communication also significantly affect the level of satisfaction of Covid-19 patients at the level of significance of less than 5%.

 

Keywords: Therapeutic Communication, Patients Satisfaction


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