Perancangan Aplikasi Chatbot Menggunakan Wit.Ai pada Sistem SPP-IRT Berbasis Web

Bagus Fatwan Alfiat, Puspa Eosina, Safaruddin Hidayat Al Ikhsan


SPP-IRT is a system of BPOM agencies that implements consulting services for users who are applied using live chat.  Judging from the SPP-IRT live chat administrator, there were 254 unserved messages out of 665 messages, and included out-of-hours incoming messages. Judging from the data, SPP-IRT live chat has quite dense traffic. Therefore, it is necessary to create a chatbot that is able to answer questions automatically. Chatbots are designed to be able to communicate with humans using Natural Language Processing (NLP). This chatbot is built with Node.Js and leverages for a knowledge base. is a machine built with NLP. The steps taken in this research start from data collection, analysis, knowledge base design, system design, program creation, testing and  system application. This research data was obtained from SPP-IRT related FAQs. The results obtained that chatbots are able to provide diverse responses in accordance with data that has been trained and validated through


Artificial Intelligence; Chatbot; Natural Language Proccesing;

Full Text:



AS, R., & Muhamad, S. (2016). Rekayasa Perangkat Lunak (Terstruktur dan Berorientasi Objek) (4 ed.). Informatika Bandung.

Astuti, R. N., & Fatchan, M. (2019). Perancangan Aplikasi Teknologi Chatbot untuk Industri Komersial 4.0. Prosiding Seminar Nasional Teknologi dan Sains (SNasTekS), 1(September), 339–348.

Bratadinata, A. (2013). Mengenal Javascript.

Chandra, A. Y., Kurniawan, D., & Musa, R. (2020). Perancangan Chatbot Menggunakan Dialogflow Natural Language Processing (Studi Kasus: Sistem Pemesanan pada Coffee Shop). Jurnal Media Informatika Budidarma, 4(1), 208.

Khan, R., & Das, A. (2018). Build Better Chatbots.

Kisworo, M. W., & Sofana, I. (2017). Menulis Karya Ilmiah. Informatika Bandung.

Pelaporan Live Chat pada SPP-IRT di (n.d.).

Saraswati, D. N. C. M., & Laksana, I. G. N. D. (2018). Pengawasan Bpom Terhadap Produk Makanan yang Tidak Sesuai Dengan Standar Izin Edar di Kota Denpasar. 2–15.

Shetty, S. (2018). Facebook’s Why we need yet another chatbot development framework? packtpub.

Wijaya, S., & Wicaksana, A. (2019). JACOB voice chatbot application using wit.Ai for providing information in UMN. International Journal of Engineering and Advanced Technology, 8, 105–109.

Yayat, R. (2017). Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Gamping. Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA), 2, 56–65.



Copyright (c) 2022 Bagus Fatwan Alfiat

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Jurnal Informatika Universitas Pamulang (ISSN: 2541-1004 e-ISSN: 2622-4615)

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) License