IHZAH, Muchammad Yusril; SULISTYAWATI, Lisa. Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain in Customer Value (PGCV) (Studi Pada Tanto Sport Surabaya). Jurnal Disrupsi Bisnis, [S. l.], v. 4, n. 5, p. 380–388, 2021. DOI: 10.32493/drb.v4i5.13028. Disponível em: https://openjournal.unpam.ac.id/index.php/DRB/article/view/13028. Acesso em: 22 dec. 2024.