PROTECTION OF CONSUMERS’ RIGHTS FOR LAUNDRY SERVICES IN ACCORDANCE WITH LAW NO. 8 OF 1999 CONCERNING CONSUMER PROTECTION

Abstract

ABSTRACT

Currently, there are many types of businesses are developing, one of them is a laundry service business. In running their business, business performers sometimes make faults that cause losses to their consumers as users of laundry services. The consumers are often confused about how to struggle their rights when they experience losses. That in this case the importance of legal protection for consumers as users of laundry services to protect their rights. The problem in this research is to find a mechanism for protecting the rights of consumers as users of laundry services on the legal basis of Law NO.8/1999 concerning Consumer Protection. How to resolve the disputes between the subject of laundry services and consumers who use laundry services who experience losses. Normative juridical is a research method used by using data literature from various journals, laws and regulations, books, etc. The data analysis was carried out using qualitative normative methods and the results of the research indicated that consumer protection for laundry service users is based on Article 18 of Law No.8/1999 concerning Consumer Protection because it contains standard clause provisions, furthermore in article 19 it has been explained the responsibilities of the subject laundry services, namely in the form of providing compensation to victims (consumers), as well as institutions authorized in consumer protection such as Consumer Dispute Settlement Agency (here and after, we will use the acronym BPSK). Systematic problem solving for consumers who experience losses can choose the way of settlement. The settlement of problems externally in court shall be through government agencies related to arbitration, mediation, conciliation options. The second way shall be solving the problem in court. The settlement is carried out in accordance with general legal principles in court.

Keywords: Consumers, Laundry Service, Dispute resolution, Consumer Protection