LEGAL PROTECTION OF CONSUMERS FOR DELIVERY OF GOODS DUE TO DAMAGE AND LOSS OF PACKAGES IN VIEW OF LAW NUMBER 8 OF 1999 CONCERNING CONSUMER PROTECTION

Authors

  • Putri Licu Tanuwijaya Student of Law Faculty of Pamulang University, South Tangerang City, Indonesia
  • Julius Christian Tanuwijaya Student of Law Faculty of Pamulang University, South Tangerang City, Indonesia
  • Herlina Basri Lecturer of Law Faculty of Pamulang University, South Tangerang City, Indonesia

Abstract

ABSTRACT

The implementation of the use of telecommunication technology in trade can be seen by the use of the internet to support long-distance trade transactions. Remote trading transactions or online selling activities only require supporting services as intermediaries such as goods delivery services. There have been many legal events related to goods delivery services, especially those relating to the responsibility of the goods delivery service for damage or loss of the goods. The problem in this thesis is how is consumer protection as a user of goods delivery services according to the Consumer Protection Act and related regulations and what are the terms of responsibility and/or compensation given by the goods delivery service/J&T Express for lost and/or damaged property consumers linked to the Consumer Protection Act. The research method that will be used by the author is Juridical Empirical research, which is a type of sociological legal research and can be referred to as field research, which examines applicable legal provisions and what has occurred in people's lives accompanied by knowledge based on various facts obtained from research results with subjects related to research. The results of the study show that the responsibility or compensation provided by the Goods Delivery Service / J&T Express if there is damage / loss of goods / delivery packages, namely by providing compensation costs equal to the price of the goods, if the goods are insured. And if the item is not insured, then the Freight Forwarding Service / J&T Express will provide compensation worth 10x the shipping fee. Consumers are also entitled to protection in the form of preventive legal protection as stipulated in Article 7 of the Consumer Protection Act and repressive legal protection as stipulated in Article 45 of the Consumer Protection Act. Consumer legal protection is also contained in the Civil Code in article 1238. , 1244 and 1245. Meanwhile, consumer protection is also contained in article 86 of the Commercial Code.

 

Keywords: legal protection, consumers; freight forwarding service.

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Published

2023-08-16

Issue

Vol. 2 No. 1 (2023)

Section

Articles