Perancangan Industri Jasa Cleaning Service Rumahan dengan Pendekatan Metode Servqual Dan QFD
DOI:
https://doi.org/10.32493/jitmi.v1i2.y2018.p131-136Keywords:
Cleaning Service, Service Quality, Quality Function DeploymentAbstract
Perancangan layanan jasa cleaning service rumahan dengan menggunakan metode Service Quality di mana terdapat presentase Gap pada dimensi Realibility sebesar 19,6%, Responsive 20,1%, Assurance 19,3%, Emphaty 21%, dan Tangible sebesar 20,4 %. Penggunaan Quality Function Deployment (QFD) dimana menjadikan tingkat kepuasan pelanggan sebagai Voice of Customer (suara pelanggan) dan membentuk House of Quality serta mendapatkan 8 Respon Teknis untuk membentuk layanan jasa cleaning service rumahan serta menggunakan Analisa Faktor untuk menganalisa faktor-faktor yang mempengaruhi diperlukannya layanan jasa cleaning service rumahan.
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