KUSUMA, Alvian Guntur Perdana; HIDAYAT, Wahyudi. Peningkatan Kinerja Organisasi TI Berdasarkan Metode DMAIC Dengan Pendekatan Frame Work ITIL V.3. JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia), [S. l.], v. 5, n. 1, p. 32–49, 2021. DOI: 10.32493/JJSDM.v5i1.13140. Disponível em: https://openjournal.unpam.ac.id/index.php/JJSDM/article/view/13140. Acesso em: 2 feb. 2026.