KURNIAWAN, Iwan; MUNAWAROH, Munawaroh. Sistem Monitoring Helpdesk & Ticketing Dalam Penanganan Keluhan Perangkat Kerja Berbasis Web. Journal of Artificial Intelligence and Innovative Applications (JOAIIA), [S. l.], v. 3, n. 3, p. 220–227, 2022. Disponível em: https://openjournal.unpam.ac.id/index.php/JOAIIA/article/view/20744. Acesso em: 13 jan. 2026.