Comparative Analysis of the Quality of E-Wallet Applications Based on User Experience Using the User Experience Questioner (UEQ) Method

Authors

  • Alji Ridwan Syah Alam Program Studi Sistem Informasi, UIN Suska Riau
  • Medyantiwi Rahmawita Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Megawati Megawati Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Mona Fronita Universitas Islam Negeri Sultan Syarif Kasim Riau

DOI:

https://doi.org/10.32493/jtsi.v7i2.39006

Keywords:

Analysis; Technology; Digital Wallet; User Experience; User Experience Questionnaire

Abstract

With technological advances, payments that originally used cash have now switched to digital money via digital wallets. In 2023, Go-Pay and OVO will become leaders in the e-wallet market. In this fierce competition, users experience various problems. This research aims to analyze and compare user experiences in the two applications using the User Experience Questionnaire (UEQ) method. The UEQ questionnaire has 26 question items distributed to 100 Go-Pay and OVO users in Pekanbaru. The results of the two applications found significant differences on several average (mean) scales, such as Efficiency, Stimulation, and Novelty. In contrast, on the Attractiveness, Perspicuity, and Dependability variables there were not very significant differences in the average (mean), but still, the application OVO requires more improvement in every aspect of the scale because when compared to the Go-Pay application, the OVO application still shows differences on the UEQ scale.

Keywords: Analysis; Technology; Digital Wallet; User Experience; User Experience Questionnaire

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Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 April 2024

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Published

2024-04-30

How to Cite

Alam, A. R. S., Rahmawita, M., Megawati, M., & Fronita, M. (2024). Comparative Analysis of the Quality of E-Wallet Applications Based on User Experience Using the User Experience Questioner (UEQ) Method. Jurnal Teknologi Sistem Informasi Dan Aplikasi, 7(2), 506–519. https://doi.org/10.32493/jtsi.v7i2.39006

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Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi

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