Pelayanan Pelabuhan Sofifi dengan Aplikasi Inaportnet Menuju Smart Port pada Pelabuhan Laut Sofifi Provinsi Maluku Utara

Authors

  • Bram Haribowo Universitas Pancasila
  • Wahyu Dewanto Universitas Pancasila
  • Herawati Zetha Rahman Universitas Pancasila

DOI:

https://doi.org/10.32493/jtsi.v9i2.56199

Keywords:

Spatial Planning, Port, Sofifi, Inaportnet, Smart Port

Abstract

Ports are vital infrastructure supporting connectivity and economic growth, particularly in island regions such as North Maluku. Sofifi Port still faces constraints of limited capacity, traditional services, and low technology integration. Although digitalization through Inaportnet has been implemented, studies integrating operational efficiency, capacity, and user satisfaction are still limited. This study aims to analyze the effectiveness of Inaportnet in improving services towards a Smart Port. The method used is a mixed method with a Likert scale survey and Customer Satisfaction Index (CSI) analysis, as well as evaluation of operational indicators. The results show that the PKK issuance time is only 5 minutes, but the ship waiting time is still 5.8 hours and the BOR reaches 95.64%. The CSI values ​​of 75.251% (good) and 86.033% (very good) indicate relatively high user satisfaction. These findings indicate that digitalization improves efficiency, but requires infrastructure and capacity support for continuous optimization.

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Published

2026-04-30

How to Cite

Bram Haribowo, Wahyu Dewanto, & Herawati Zetha Rahman. (2026). Pelayanan Pelabuhan Sofifi dengan Aplikasi Inaportnet Menuju Smart Port pada Pelabuhan Laut Sofifi Provinsi Maluku Utara. Jurnal Teknologi Sistem Informasi Dan Aplikasi, 9(2), 121–133. https://doi.org/10.32493/jtsi.v9i2.56199

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Vol. 9 No. 2 (2026): Jurnal Teknologi Sistem Informasi dan Aplikasi

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