Analisis Kualitas Sistem Informasi Pelayanan Pada Klinik Graha Mitra Terhadap Kepuasan Pasien Menggunakan Metode PIECES

Authors

  • Rafif Satrio Wicaksono Rafif Universitas Gunadarma
  • Yulia Chalri Universitas Gunadarma

DOI:

https://doi.org/10.32493/jtsi.v9i2.58703

Keywords:

Analysis;, Information Systems;, Patient Satisfaction;, PIECES;, Likert Scale;

Abstract

The increasing use of the internet in all fields, including healthcare, such as clinics that were initially managed manually, now need to migrate to a computerized system. This digitization includes patient registration, storage of electronic medical records, and updates to doctor schedules, which are expected to improve service quality. Improving service quality is one of the main missions of Klinik Graha Mitra. However, in reality, the implementation of the information system is often not utilized optimally due to user adaptation constraints. The purpose of this research is to measure the quality of the information system services at Klinik Graha Mitra to determine the extent to which the system helps achieve its objectives. The purpose of the research is to determine the quality of the information system at Klinik Graha Mitra, particularly in relation to patient services. The evaluation of the system quality in this research is specifically analyzed using the PIECES method, which measures 6 main variables: Performance, Information, Economics, Control, Efficiency, and Service. The research method used is quantitative descriptive. Primary data collection was conducted thru the distribution of structured questionnaires designed using a 5-point Likert scale (Strongly Disagree to Strongly Agree). The sampling technique used was convenience sampling through an online questionnaire distributed via WhatsApp broadcast to registered patients of Klinik Graha Mitra. A total of 368 respondents participated in this study.

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Published

2026-04-30

How to Cite

Rafif, R. S. W., & Chalri, Y. (2026). Analisis Kualitas Sistem Informasi Pelayanan Pada Klinik Graha Mitra Terhadap Kepuasan Pasien Menggunakan Metode PIECES. Jurnal Teknologi Sistem Informasi Dan Aplikasi, 9(2), 160–176. https://doi.org/10.32493/jtsi.v9i2.58703

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Vol. 9 No. 2 (2026): Jurnal Teknologi Sistem Informasi dan Aplikasi

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