Analisis Kepuasan dan Niat Berperilaku Pengguna Sistem Informasi Akademik (SIMAK) Versi 3.0 Universitas Sriwijaya menggunakan Metode EUCS dan UTAUT2

Authors

  • Liza Athalya Nurjannah Universitas Sriwijaya
  • Ken Ditha Tania Universitas Sriwijaya
  • Putri Eka Sevtiyuni Universitas Sriwijaya

DOI:

https://doi.org/10.32493/jtsi.v9i2.59603

Keywords:

Behavioral Intention, EUCS Model, SIMAK 3.0, UTAUT2 Model, User Satisfaction

Abstract

SIMAK 3.0 at Sriwijaya University is an academic information system that supports student academic services; however, it continues to face challenges including data inconsistencies, access disruptions, and a suboptimal user interface. This study aims to analyze the factors influencing user satisfaction and behavioral intention in the use of SIMAK 3.0 by integrating the End User Computing Satisfaction (EUCS) model and the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). To achieve this objective, a quantitative approach was employed using PLS-SEM via SmartPLS, involving 133 undergraduate students at Sriwijaya University. The results indicate that accuracy (β=0.158), format (β=0.228), ease of use (β=0.235), and timeliness (β=0.315) positively influence user satisfaction. Furthermore, facilitating conditions (β=0.364), hedonic motivation (β=0.222), price value (β=0.128), habit (β=0.206), and user satisfaction (β=0.296) positively influence behavioral intention. These findings indicate that information quality, ease of use, facility support, habit, and user satisfaction play a crucial role in promoting the continued use of SIMAK 3.0.

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Published

2026-04-30

How to Cite

Nurjannah, L. A., Tania, K. D., & Sevtiyuni, P. E. (2026). Analisis Kepuasan dan Niat Berperilaku Pengguna Sistem Informasi Akademik (SIMAK) Versi 3.0 Universitas Sriwijaya menggunakan Metode EUCS dan UTAUT2. Jurnal Teknologi Sistem Informasi Dan Aplikasi, 9(2), 96–109. https://doi.org/10.32493/jtsi.v9i2.59603

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Vol. 9 No. 2 (2026): Jurnal Teknologi Sistem Informasi dan Aplikasi

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