Rahmawati, Nur, and Safitri Rumatoras. “PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI INTERCONTINENTAL HOTEL KOTA JAKARTA”. Prosiding Seminar Nasional Manajemen, vol. 3, no. 2, June 2024, pp. 1985-91, https://openjournal.unpam.ac.id/index.php/PSM/article/view/40956.