EVALUASI TERHADAP KUALITAS PELAYANAN PUBLIK YANG DIBERIKAN APARATUR SIPIL NEGARA KEPADA MASYARAKAT DEMI TERWUJUDNYA PEMERINTAHAN YANG BAIK (GOOD GOVERNANCE)

Abstract

Public service is an effort to meet the basic needs of the state and the civil rights of every citizen in the goods, services, and administrative services provided by public service providers. In Indonesia, the Act of 1945 mandated the country to meet the basic needs of all citizens for the sake of welfare, so that the effectiveness of a system of government is determined by the merits of public service. Public service providers in Indonesia are all state organs such as the central government, local government (provincial, district, town). In this case, the Preamble of the 1945 Constitution was in aliena all 4 explicitly states that one of the objectives established the Republic of Indonesia is to promote the welfare of the public and educating the nation. Factors affecting the ineffectiveness of public services properly, namely: a structural problem involving bureaucratic budgeting for public services. Which affect the quality of public services is their cultural obstacles in bureaucracy. There are also factors of behavior does not reflect the behavior of officers who serve, and instead tend to exhibit behavior to be served. The condition of Indonesia's bureaucracy is now incompatible with the new organizational demands. In Indonesia, the bureaucracy in government departments or the lowest, the main priority is the input and process, not the results. Therefore, always be considered by the perpetrators of the bureaucracy is not to get the rest of the financial year end.

Keywords : Kata Kunci Good Governance, Public Services, Civil Servant