ADMINISTRATIVE STAFF EXCELLENT SERVICE IN HANDLING CUSTOMER COMPLAINTS AT PT INDONESIA COMNETS PLUS (ICON +) DUREN TIGA SOUTH JAKARTA

Abstract

This final assignment is about the excellent service of administrative staff in handling customer complaints at PT Indonesia Comnets Plus Duren Tiga, South Jakarta. The purpose of this final assignment report is to find out how administrative staff handle complaints, as well as what obstacles there are in handling customer complaints. interviews, observation and library research are used in this report as methods for writing the final assignment. Based on the data, there are 2 obstacles faced by administrative staff in handling complaints, namely that administrative staff lack product knowledge and there is no special section for handling customer complaints themselves. And the author suggests holding outreach about product knowledge and adding workers to make it easier for staff to handle complaints more easily.

Keywords: excellent service, administrative staff, customer complaints