Perancangan Aplikasi Laporan Kunjungan CSO (Customer Service Officer) Berbasis Web pada PT. Altrak 1978

Authors

  • Maulana Ardhiansyah Universitas Pamulang
  • Lukman Saputro Universitas Pamulang

Keywords:

Call Report, CSO (Customer Service Officer), Web-Based Applications

Abstract

CSO (Customer Service Officer) at PT. Altrak 1978 made the call report by manual that is written in the form Call Report. This resulted in the manual method call report received superiors to be slow because CSO submit call report to the superiors once a month making it difficult for officers to check the call report CSO. This manual method is also complicate the search data that could lead to call report and superiors CSO less quick in providing solutions to the needs or customer complaints. Software development model used in this study is waterfall model which includes analysis of the system is running, UML (Unified Modelling Language) design, database design and interface design (interface). Implementation and testing of web-based application call report CSO describes the hardware specifications, software specifications, implementation of interfaces and black box testing. This thesis will explain the activities and result produced in each development phases. In order to improve service PT. Altrak 1978 to customers, it needs a web-based application call report that are useful to assist in meeting the needs of customers, receive complaints and provide a solution. With the application of this call report, CSO can make a report on his visit via web so that it can accelerate the superiors in check call report CSO. This application can also be present recaps the data in Microsoft Excel format to facilitate CSO and superiors in searching the CSO data call report.
Vol.2 No.2 : Sukses Dengan Ilmu Komputer, Kenapa Tidak?

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Published

2017-10-30

Issue

Vol. 2 No. 2 (2017): Vol.2 No.2 : Sukses Dengan Ilmu Komputer, Kenapa Tidak?

Section

Article

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