Implementasi Pendekatan Certainty Factor Untuk Diagnosa Kerusakan Komputer Berbasis Web Studi Kasus : Beringin Komputer
Abstract
Kerusakan pada komputer dan laptop yang tidak terdiagnosis secara tepat dapat menghambat aktivitas dan produktivitas pengguna, khususnya bagi yang tidak memiliki latar belakang teknis. Proses diagnosa manual oleh teknisi memerlukan waktu dan biaya yang relatif tinggi serta berpotensi menimbulkan ketidaktepatan akibat subjektivitas. Oleh karena itu, diperlukan sistem yang mampu membantu proses diagnosa secara cepat dan akurat. Penelitian ini bertujuan untuk memberikan kemudahan dalam melakukan diagnosis awal kerusakan komputer serta meningkatkan efisiensi pengelolaan data kerusakan dan penyampaian informasi layanan. Sistem yang dikembangkan berupa sistem pakar berbasis web dengan metode Certainty Factor (CF) untuk merepresentasikan tingkat keyakinan terhadap suatu kerusakan berdasarkan gejala yang dipilih pengguna. Nilai CF diperoleh dari kombinasi tingkat kepercayaan pakar dan keyakinan pengguna sehingga menghasilkan persentase keyakinan diagnosis. Hasil penelitian menunjukkan bahwa sistem berhasil diimplementasikan untuk membantu diagnosis awal kerusakan komputer dan laptop, mampu mengelola data kerusakan dan riwayat service secara terstruktur, serta berfungsi sebagai media informasi layanan Beringin Komputer yang dapat diakses secara luas. Dengan demikian, sistem ini dapat meningkatkan efektivitas dan efisiensi dalam proses diagnosis dan pengelolaan layanan.
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