IMPLEMENTASI KEBIJAKAN DAN KOMPETENSI  APARATUR TERHADAP KUALITAS PELAYANAN  IZIN MENDIRIKAN BANGUNAN (IMB) PADA  KANTOR PELAYANAN TERPADU SATU PINTU DI  KOTA ADMINISTRASI JAKARTA UTARA PROVINSI  DKI JAKARTA

Authors

The objectives of the research are (1) to discuss the influence of Policy Implementation on the Quality

of IMB Service at One Stop Service Integrated Office in North Jakarta Administration City; (2) To

discuss the magnitude of the effect of Apparatus Competence on the Quality of IMB Service at One Stop

Service Office in North Jakarta Municipality; (3) To discuss the effect of Implementation of Policy and

Competence of Apparatus collectively to the Quality of IMB Service at One Stop Service Integrated

Office in North Jakarta Administration City. The research method used is quantitative method. The data

were collected by literature study, questionnaire distribution, and observation. Determination of

sample as much as 308 respondents using stratified random sampling technique from total population

of 1,542 people. Based on the discussion of research results obtained conclusions, namely: (1) There is

influence of policy implementation on quality of IMB services of 0.867, (2) There is influence of

apparatus competence on the quality of IMB services of 0.838, and (3) There is influence of policy

implementation and competence apparatus together to the quality of IMB services. The contribution of

influence of policy implementation (0,747) is bigger than contribution contribution of apparatus

competence (0,600) to IMB service quality.

Keywords: Policy Implementation, Appetite Competence and Service Quality