Sosialisasi Pemanfaatan Teknologi Informasi dalam Meningkatkan Kualitas Pelayanan Publik di Balai Desa Kelurahan Kasemen

Abstract

ABSTRACT

The socialization of information technology utilization at the Kasemen Village Hall aims to improve the quality of public services through the introduction of SID, websites, and mobile applications. The socialization method involved theoretical materials, hands-on practice, and a participation evaluation of 50 participants. Results showed a 70% reduction in service time, a 75% increase in digital literacy, and a commitment to implementing digital systems. Literacy challenges were addressed through gradual training and village facilities. Conclusion: Effective digitalization creates efficient, transparent, and inclusive services, and is recommended for national replication.

Keywords: information technology, public services, digital villages, digital literacy, e-governance.

ABSTRAK

Sosialisasi pemanfaatan teknologi informasi di Balai Desa Kelurahan Kasemen bertujuan meningkatkan kualitas pelayanan publik melalui pengenalan SID, website, dan aplikasi mobile. Metode sosialisasi melibatkan materi teori, praktik langsung, dan evaluasi partisipasi 50 peserta. Hasil menunjukkan pengurangan waktu layanan 70%, peningkatan literasi digital 75%, dan komitmen implementasi sistem digital. Tantangan literasi diatasi dengan pelatihan bertahap dan fasilitas desa. Kesimpulan: Digitalisasi efektif menciptakan pelayanan efisien, transparan, dan inklusif, direkomendasikan untuk replikasi nasional.

Kata kunci: teknologi informasi, pelayanan publik, desa digital, literasi digital, e-governance.