THE TALENT REVOLUTION: REPOSITIONING HUMAN CAPITAL AS PT. POS INDONESIA'S CORE GROWTH DRIVER

Abstract

The dawn of the Fourth Industrial Revolution marks a pivotal shift, not merely a
trend, but a fundamental redesign of the global business landscape. For legacy
institutions like PT. Pos Indonesia (Persero), this is not a passing wave but a
paradigm-altering tide. The very foundations of the logistics and courier sector are
being reshaped by digitalization, demanding a response more profound than
simple adaptation. The critical vulnerability—and the greatest opportunity—lies
in its human capital. The current workforce composition, characterized by a mix of
generational divides and evolving skill gaps, presents a core strategic challenge.
To navigate this new reality, PT. Pos Indonesia must treat talent development not
as a supportive function but as a central pillar of its business strategy. The path
forward requires a data-driven and systematic approach, beginning with a
comprehensive audit and skill-gap analysis of its entire talent pool. This
foundational step is essential to building a resilient, future-ready workforce
capable of securing the company's competitive edge in an age of continuous
transformation.