CASE STUDY ON WORKLOAD AND ITS IMPACT ON EMPLOYEES AT CAROLINE.ID SOUTH TANGERANG

Abstract

This study aims to determine and analyze workload and its impact on employees at PT Caroline.id in South Tangerang. Workload is a critical factor that can influence employee performance, motivation, and psychological well-being. In a competitive and dynamic work environment such as the digital automotive sector, the balance between job demands and individual capabilities is crucial for management to address. This study used a qualitative approach with a case study method, where data was obtained through in-depth interviews, observation, and documentation with several Caroline.id employees. The results indicate that some employees experience high workloads, particularly in the operations and customer service divisions, which can lead to decreased work motivation, mental fatigue, and decreased productivity. However, supportive coworkers and a good management system can help mitigate this stress.