BUILDING TRUST THROUGH SHE REPORTING IN INDONESIA’S BANKING SUSTAINABILITY PRACTICES

Abstract

This study aims to analyze and compare the disclosure of Safety, Health, and Environment (SHE) indicators in the sustainability reports of Indonesian banks. Using a descriptive qualitative approach and content analysis, this research examines seven major banks—four state-owned (BRI, Mandiri, BNI, BTN) and three private (BCA, BSI, Bank Jago)—based on the Global Reporting Initiative (GRI) 403 and 302–305 indicators, as well as the Culture of Health for Business (COH4B) framework. The findings show that state-owned banks demonstrate more structured, measurable, and compliance-driven SHE reporting aligned with international standards such as GRI and ISO 45001, reflecting a strong commitment to public accountability. In contrast, private banks tend to emphasize value-driven sustainability, focusing on employee well-being, social innovation, and environmental responsibility, but their disclosures remain largely narrative and lack quantitative metrics. The results indicate that while both groups share similar sustainability goals, they differ in implementation depth and transparency. These findings highlight the need for harmonizing formal reporting systems and value-based innovations to strengthen the credibility and inclusiveness of banking sustainability disclosures in Indonesia. The study concludes that integrating quantitative data and human-centered sustainability approaches will enhance trust, regulatory compliance, and the strategic role of banks in supporting sustainable finance and the net-zero transition.