AFIFAH DIAH AFIANTI; PITRIANI. Analysis of Public Satisfaction Levels Using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA): (Case Study: Public Satisfaction Survey on Services at the Pontianak City Inspectorate). STATMAT: Jurnal Statistika dan Matematika, [S. l.], v. 7, n. 3, p. 414 – 425, 2025. DOI: 10.32493/sm.v7i3.54887. Disponível em: https://openjournal.unpam.ac.id/index.php/sm/article/view/54887. Acesso em: 11 jan. 2026.