The Role of Job Satisfaction in Mediating Work Motivation, Compensation and Organizational Culture on Employee Performance

Authors

  • Suarni Norawati Sekolah Tinggi Ilmu Ekonomi Bangkinang
  • Saptian Dana Nugraha Sekolah Tinggi Ilmu Ekonomi Bangkinang
  • Citrawati Jatiningrum Institut bakti Nusantara

DOI:

https://doi.org/10.32493/eaj.v7i2.y2024.p90-102

Abstract

The hotel industry is experiencing intense competition to attract customers who will take advantage of the hotel's services. Therefore, company demands for employee performance are increasingly higher, and several factors can affect employee performance. This research examines the effect of motivation, compensation, and organizational culture on performance through job satisfaction. The research sample consisted of 87 employee hotels. Data analysis and hypothesis testing were performed using the Smart PLS program's structural equation modeling (SEM) and data processing. The findings demonstrate a significant impact of motivation, compensation, and organizational culture on job satisfaction rather than employee performance. It has been demonstrated that motivation, compensation, and organizational culture indirectly influence performance through job satisfaction.

References

Ade Sadikin Akhyadi. (2015). Pengembangan Sumber Daya Manusia, Edisi Pertama.Penerbit Alfabeta, Bandung.

Afandi, P. (2018) Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator), Penerbit Zanafa Publishing, Riau

Borman, W. C., & Motowidlo, S. J. (2021). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations, 71, 98-131.

Brahmasari, I., A., & Suprayetno, A. (2008) Pengaruh Motivasi Kerja, Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Kerja Karyawan serta Dampaknya pada Kinerja Perusahaan (Studi kasus pada PT. Pei Hai International Wiratama Indonesia), Jurnal Manajemen Dan Kewirausahaan, 10(2), 124-135

Cameron, K. S., & Quinn, R. E. (2021). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.

Chukwuma, E. M., & Obiefuna, O. (2014) Effect of Motivation on Employee Productivity: A Study of Manufacturing Companies in Nnewi. Journal of Managerial Studies and Research. 2 (7). 137-147.

Creswell, John W. (2010) Research Design Pendekatan Kualitatif, Kuantitatif Dan Mixed. Terjemahan Achmad Fawaid, Penerbit Pustaka Pelajar, Yogyakarta

Denison, D. R., & Mishra, A. K. (2022). Toward a theory of organizational culture and effectiveness. Organization Science, 6(2), 204-223.

Dessler, Gary (2008) Manajemen Sumber Daya Manusia, jilid 2 Edisi 10. Penerbit PT Indeks, Jakarta

Digdowiseiso, K., & Seftia, N. D. (2021). Gaya Kepemimpinan Transformasional, Kompensasi Dan Disiplin Kerja Terhadap Kinerja Karyawan: Mediasi Motivasi Kerja Pada Pertamina Upstream Data Center (PUDC). Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(2), 533–542. https://doi.org/10.36407/jmsab.v4i2.372

Fauzi & Jatiningrum, C. (2021). Strengthening institutions theory on modification of technology acceptance model: A study of financial information system for local government. Journal of Socioeconomics and Development, 12 (2),127-140

Fauziah, W. Y., & Tan, S.K. (2013) Generation Differences in work Motivation: From Developing Country Perspective. Journal of Economy, Management and sosial Sciences 2 (4), 97-103.

Gagné, M., Forest, J., Gilbert, M. H., Aubé, C., Morin, E., & Malorni, A. (2023). The Motivation at Work Scale: Validation evidence in two languages. Educational and Psychological Measurement, 70(4), 628-646.

Garaika & Jatiningrum, C. (2020). The Mediating of Organizational Commitment on Work Motivation and Lecturer Performance: The Four- Dimensional Model of Organizational Commitment. Revista TURISMO: Estudos e Práticas, 2020, 4 (4), 1-13

Gerhart, B., & Fang, M. (2023). Pay, intrinsic motivation, extrinsic motivation, performance, and creativity in the workplace: Revisiting long-held beliefs. Annual Review of Organizational Psychology and Organizational Behavior, 10, 1-38.

Ghozali, Imam. 2006, Aplikasi Analisis Multivariate dengan Program SPSS, Edisi Ke-4, Badan Penerbit Universitas Diponegoro, Semarang.

Hair, et al, 2014, Multivariante Data Analysis. Edinburgh Gate, England : Pearson Education Inc

Hakim, Arif Rahman & Muhdi (2019) Pengaruh Motivasi Kerja Dan Kompensasi Terhadap Kepuasan Kerja Guru SMK Swasta Di Wilayah Timur Kabupaten Pemalang, Jurnal Pendidikan Ilmu Sosial, 29(2)

Kreitner, R., & Kinicki, A. (2014) Perilaku Organisasi: Organizational Behavior. Penerbit Penerbit Salemba Empat, Jakarta

Kustrianingsih, Maria Rini, (2016) Pengaruh Motivasi Kerja, Kepemimpinan Dan Iklim Organisasi Terhadap Kinerja Karyawan Pada Dinas Kebudayaan Dan Pariwisata Kota Semarang. Journal of Management. 2 (2) , Maret 2016

Lestari, S & Rachmasari (2021) Pengaruh Kompensasi Dan Motivasi Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada Paperclip Cabang Kota Kasablanka), Kinerja Jurnal Ekonomi dan Bisnis, 3 (2)

Locke, E. A. (2021). The nature and causes of job satisfaction. Handbook of Industrial and Organizational Psychology, 1, 1297-1343.

Lusri, L & Siagian, H. (2017) Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Mediasi Pada Karyawan PT. Borwita Citra Prima Surabaya, Jurnal Agora 5(1)

Mangkunegara, Anwar Prabu. (2013) Manajemen Sumber Daya Manusia Perusahaan, Penerbit Remaja Rosdakarya, Bandung

Maria (2023) Pengaruh Budaya Kerja, Motivasi Kerja Dan Kepemimpinan Terhadap Kepuasan Kerja Pegawai. ARBITRASE: Journal of Economics and Accounting 3(3), 509-520

Milkovich, G. T., Newman, J. M., & Gerhart, B. (2024). Compensation. McGraw-Hill Education.

Munandar (2011) Psikologi Industri dan Organisasi, Penerbit UI-Press, Jakarta

Natalia C. P. Paparang dan William A. Areros. 2021, Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado. Jurnal Productivity, 2(2)

Niam, Jauharun & Rahmat Syah, Tantri Yanuar (2019). Pengaruh Motivasi, Kepemimpinan dan Budaya Organisasi terhadap Kepuasan Kerja serta Dampaknya pada Kinerja Karyawan, Jurnal OPSI . 12 (2) Desember 2019, http://jurnal.upnyk.ac.id/index.php/opsi

Nugraha, A., & Tjahjawati, S. S (2017). Pengaruh Kompensasi Terhadap Kinerja Karyawan. Jurnal Riset Bisnis dan Investasi 3(3).

Pamela, A.O., & Oloko, 2015, Effect Of Motivation On Employee Performance Of Commercial Banks In Kenya : A Case Study of Kenya Commercial Bank in Migori County. Journal of Human Resource Studies 5 (2).

Permadi, I Made Yudi & Suana, I Wayan (2017). Pengaruh Kompensasi, Budaya Organisasi Dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan, E-Jurnal Manajemen Unud, 6(1) 1, 2017: 521-549

Pinder, C. C. (2022). Work motivation in organizational behavior. Psychology Press

Rasyid, M. A & Tanjung, H. (2020). Pengaruh Kompensasi, Lingkungan Kerja dan Motivasi Terhadap Kepuasan Kerja Guru pada SMA Swasta Perkumpulan Amal Bakti 4 Sampali Medan, Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1).

Saraswathi, D., Dewi, M. Putu Saroyeni Piartini (2017) Pengaruh Efikasi Diri terhadap Kinerja dengan Dukungan Organisasional sebagai Pemoderasi. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 6(6), 2257-2287

Schein, E. H. (2010) Organizational Culture & Leadership, 4th Edition. San Francisco: Jossey-Bass Publishers

Schein, E. H., & Schein, P. A. (2023). Organizational culture and leadership (6th ed.). John Wiley & Sons.

Sobirin, Achmad. (2007) Budaya Organisasi: Pengertian, Makna dan Aplikasinya dalam Kehidupan Organisasi, Penerbit UPP-STIM YKPN, Yogyakarta

Spector, P. E. (2020). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.

Stephen P, Robbins dan Judge, Timothy A. (2012). Perilaku Organisasi, Penerbit Salemba Empat, Jakarta

Stoner James (2010) Manajemen, Edisi Indonesia, Penerbit PT. Prenhallindo, Jakarta

Sutrisno, Edy (2016) Manajemen Sumber Daya Manusia, Penerbit Kencana, Jakarta

Suwanto dan Donni Juni Priansa. (2013) Manajemen SDM dalam Organisasi Publik dan Bisnis, Penerbit Alfabeta, Bandung

Suyadi Prawirosentono. (2013). Manajemen sumber Daya Manusia (Kebijakan Kinerja Karyawan), Kiat membangun Organisasi Kompetitif menjelang Perdagangan Bebas Dunia, Edisi Pertama, Penerbit BPFE, Yogyakarta

Timple (2002). The Art And Scicien of Business Management Leadership, Penerbit PT. Elex media kompotindo, Gramedia, Jakarta

Tremblay, M. A., Blanchard, C. M., Taylor, S., Pelletier, L. G., & Villeneuve, M. (2020). Work Extrinsic and Intrinsic Motivation Scale: Its value for organizational psychology research. Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 41(4), 213.

Viswesvaran, C., & Ones, D. S. (2023). Perspectives on models of job performance. International Journal of Selection and Assessment, 31(1), 5-15.

Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (2022). Manual for the Minnesota Satisfaction Questionnaire. Minnesota Studies in Vocational Rehabilitation.

Winardi, J. (2011) Motivasi dan Pemotivasian dalam Manajemen. Penerbit Raja Grafindo Persada, Jakarta

Wiraatmaja, Azi Pangestu & Hawignyo (2021) Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kepuasan Kerja Karyawan, Jurnal Manajerial, 20(2) Desember

Yani, M(2012) Manajemen Sumber Daya Manusia, Penerbit Mitra Wacana Media, Jakarta

Zaky, M. (2021) Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan: Studi Kasus Pada Industri Manufaktur Di Indonesia, Komitmen: Jurnal Ilmiah Manajemen, 2(1).

Published

2024-05-31