Pengaruh Performance Management, Reaction To Feedback dan Job Characteristic Terhadap Job Satisfaction Karyawan
DOI:
https://doi.org/10.32493/frkm.v7i3.33952Abstract
Penelitian ini memiliki tujuan untuk menganalisa pengaruh Performance Management, Reaction to Feedback dan Job Characteristic Terhadap Job Satisfaction Pada Karyawan di PT. Bank Negara Indonesia Persero (Tbk.) Pejompongan. Pengumpulan data dilakukan dengan menyebar survei secara online kepada 150 karyawan pada PT. Bank Negara Indonesia Persero (Tbk.) Pejompongan. Penelitian ini menggunakan model analisis data regresi linear berganda dan olah data dengan aplikasi SPSS versi 25. Hasil hipotesis penelitian ini menunjukkan bahwa adanya pengaruh positif Performance Management terhadap Job Satisfaction, terdapat pengaruh positif Reaction to Feedback terhadap Job Satisfaction, terdapat pengaruh positif Job Characteristic terhadap Job Satisfaction. Hasil penelitian ini memberikan gambaran tentang faktor-faktor yang mempengaruhi Job Satisfaction karyawan di PT. Bank Negara Indonesia Persero (Tbk.) Pejompongan berada pada kategori baik.
References
Aguinis, H., Bosco, F. A., Singh, K., Field, J. G., & Pierce, C. A. (2015). Correlational Effect Size Benchmarks. Journal of Applied Psychology, 100(2), 431.
Anseel, F., Leroy, H., Gardner, W. L., & Sels, L. (2015). Authentic Leadership, Authentic Followership, Basic Need Satisfaction, and Work Role Performance: A Cross-Level Study. Journal of Management, 41(6), 1677–1697.
Armstrong, J. A. (2017). Nations Before Nationalism. UNC Press Books.
Armstrong, M., & Baron, A. (2005). Managing Performance: Performance Management in Action. CIPD Publising.
Arshad, M., Qureshi, E., Jakeman, A., & others. (2013). Cost-Benefit Analysis of Farm Water Storage: Surface Storage versus Managed Aquifer Storage.
Bauwens, R., Audenaert, M., & Decramer, A. (2019). Fostering Societal Impact and Job Satisfaction: The Role of Performance Management and Leader–Member Exchange. Public Management Review, 21(10), 1486–1515. https://doi.org/10.24843/ejmunud.2019.v08.i05.p20
Bintaro, & Daryanto. (2017). Manajemen Penilaian Kinerja KaryawanIndah, Opik Dwi Ramadhana, Muhammad Affan. Gava Media.
Blanz, M. (2017). Employees’ Job Satisfaction: a Test of The Job Characteristics Model Among Social Work Practitioners. Journal of Evidence-Informed Social Work, 14(1), 35–50. https://doi.org/10. 1080/23761407.2017.1288187
Brown, T. C., O’Kane, P., Mazumdar, B., & McCracken, M. (2019). Performance Management: A Scoping Review of the Literature and an Agenda for Future Research. Human Resource Development Review, 18(1), 47–82. https://doi.org/10.1177/1534484318798533
Cesário, F., Rodrigues, A., Castanheira, F., & Sabino, A. (2022). The Role of Reaction to Feedback in The Relationship Between Performance Management, Job Satisfaction and The Leader–Member Exchange (LMX). EuroMed Journal of Business, ahead-of-p(ahead-of-print). https://doi.org/10.1108/emjb-04-2021-0054
Chatterjee, A., & Hambrick, D. C. (2007). It’s All About Me: Narcissistic Chief Executive Officers and Their Effects on Company Strategy and Performance. Administrative Science Quarterly, 52(3), 351–386.
CIPD. (2016). Chartered Institute of Personel Development (CIPD). https://www.cipd.co.uk/#gref
Cokins, G. (2009). Performance Management : Integrating Strategy Execution, Methodologies, Risk, and Analysis. John Wiley & Sons. https://doi.org/10.24114/jpkim.v12i3.21163
DeNisi, A. S., & Murphy, K. R. (2017). Performance Appraisal and Performance Management: 100 Years of Progress? Journal of Applied Psychology, 102(3), 421` – 433.
DeNisi, A., & Sockbeson, C. E. S. (2018). Feedback Sought vs Feedback Given: a Tale of Two Literature. Management Research: Journal of the Iberoamerican Academy of Management, 16(4), 320–333.
DeNisi, Angelo, & Smith, C. E. (2014). Performance Appraisal, Performance Management, and Firm-Level Performance: A Review, a Proposed Model, and New Directions for Future Research. Academy of Management Annals, 8(1). https://doi.org/10.5465/19416520.2014.873178
Dusterhoff, C., Cunningham, J. B., & MacGregor, J. N. (2014). The Effects of p=Performance Rating, Leader--Member Exchange, Perceived Utility, and Organizational Justice on Performance Appraisal Satisfaction: Applying a Moral Judgment Perspective. Journal of Business Ethics, 119(2), 265–273.
Edy, S. (2016). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group.
Elicker, J. D., Levy, P. E., & Hall, R. J. (2006). The Role of Leader-Member Exchange in the Performance Appraisal Process. Journal of Management, 32(4), 531–551.
Fahmi, I. (2013). Manajemen Kinerja, Teori dan Aplikasinya. Alfabeta.
Farida, U. (2017). Buku Ajar Manajemen Sumberdaya Manusia 1. FE Universitas Muhammadiyah. https://doi.org/10.20961/performa.17.2.19030
Garcıa, D. M., Molina, I. R., & Marco, J. M. (2019). The Effect of Job Characteristics on Intrinsic and Extrinsic Job Satisfaction: the Moderating Role of Psychological Capital. Psychologica, 62(1), 39–56.
Gu, M., Li Tan, J. H., Amin, M., Mostafiz, M. I., & Yeoh, K. K. (2022). Revisiting the moderating role of culture between job characteristics and job satisfaction: a multilevel analysis of 33 countries. Employee Relations, 44(1), 70–93. https://doi.org/10.1108/ER-03-2020-0099
Hauff, S., Richter, N. F., & Tressin, T. (2015). Situational Job Characteristics and Job Satisfaction: The Moderating Role of National Culture. International Business Review.
Hong, P. C., Chennattuserry, J. C., & Kureethara, J. . (2019). Organization Culture and Work Values of Global Firms: Merging Eastern and Western Perspective. IBA Journal of Management and Leadership, 10(1), 82–92. https://doi.org/10.2139/ssrn.3507562
Irwansyah, I., Abdullah, M. W., & Syaharuddin, S. (2019). Pengaruh Job Satisfaction Dalam Memoderasi Motivasi Kerja Dan Penggajian Menurut Perspektif Islam Terhadap Kinerja Karyawan Pt Bni Syariah Cabang Makassar. Assets : Jurnal Ekonomi, Manajemen Dan Akuntansi, 9(1), 49. https://doi.org/10.24252/.v9i1.10127
Judge, T. A., Zhang, S. C., & Glerum, D. R. (2020). Essentials of Job Attitudes and Other Workplace Psychological Constructs. Job Satisfaction, 207–241.
Keena, L. D., Lambert, E. G., Haynes, S. H., May, D., & Buckner, Z. (2018). Examining the Relationship Between Job Characteristics and Job Satisfaction Among Southern Prison Staff. Corrections, 5(2), 109–129.
Keeping, L. M., & Levy, P. E. (2000). Performance Appraisal Reactions: Measurement, Modeling, and Method Bias. Journal of Applied Psychology, 85(5), 708.
Kluger, A. N., & Lehmann, M. (2018). Listening First. Journal of The Iberoamerican Academy Management, 16(4), 242–352.
Lee, C., Idris, M., & Tuckey, M. (2019). Supervisory coaching and performance feedback as mediators of the relationships between leadership styles, work engagement, and turnover intention. Human Resource Development International, 22(3), 257–282.
Maaniemi, J., & Hakonen, A. (2008). The Reasons for and Sources of Employees’ Injustice Experiences in the Performance Appraisal Process. Reward Management--Facts and Trends in Europe, 188–210.
Mironski, J., & Lenk, F. (2016). Cross-Cultural Determinants of Job Satisfaction. Journal of Management and Financial Sciences, 9, 97–123.
Motro, D., & Ellis, A. P. J. (2017). Boys, Don’t cry: Gender and Reactions to Negative Performance Feedback. Journal of Applied Psychology, 102(2), 227.
Murphy, K. R. (2020). Performance Evaluation Will Not Die, But it Should. Human Resource Management Journal, 30(1), 13–31.
Patrick, A. (2018). Pengaruh Job Involvement dan Job Characteristic terhadap Turnover Intention pada PT Mustika Lestari Indonesia. Agora, 6(2).
Permatasari, W. (2021). Job Satisfaction dan Kinerja Profesi Sebelum dan Selama Pandemi Covid 19 di Kota Palembang. Univeersitas Muhammadiyah Palembang.
Pichler, S., Beenen, G., & Wood, S. (2020). Feedback frequency and appraisal reactions: a metaanalytic test of moderators. The International Journal of Human Resource Management, 31(17), 2238–2263.
PT Bank Negara Indonesia (Persero) Tbk. (2021). Laporan Keberlanjutan 2020.
Raihan, & T. (2017). Role of job characteristics model on employee job satisfaction: an empirical study. The Chittagong University Journal of Business Administration , 32(February), 179–196.
Rojikinnor, R., Gani, A. J. A., Saleh, C., & Amin, F. (2022). The Role of Compensation As a Determinant of Performance and Employee Work Satisfaction: A Study at The PT Bank Rakyat Indonesia (Persero) Tbk. Journal of Economic and Administrative Sciences.
Rowland, C. A., & Hall, R. D. (2013). Perceived Unfairness in Appraisal: Engagement and Sustainable Organizational Performance. EuroMed Journal of Business.
Saptutyningsih, E., & Setyaningrum, E. (2019). Penelitian Kuantitatif Metode dan Analisis. Gosyen Publishing.
Schleicher, D. J., Baumann, H. M., Sullivan, D. W., & Yim, J. (2019). Evaluating the effectiveness of performance management: A 30-year integrative conceptual review. Journal of Applied Psychology, 104(7), 851.
Sekaran, U., & Bougie, R. (2016). Reserach Methods for Bussiness: A Skill-Bulding Approach (7th ed.). John Wiley & Sons Ltd.
Singh, M., & Bhattacharjee, A. (2020). A Atudy to Measure Job Satisfaction Among Academicians Using Herzberg’s Theory in the Context of Northeast India. Global Business Review, 21(1), 197–218. https://doi.org/10.1177/0972150918816413
Sousa-Poza, A., & Sousa-Poza, A. A. (2000). Taking Another Look at the Gender/Job-Satisfaction Paradox. Kyklos, 53(2), 135–152.
Steelman, L. A., & Williams, J. R. (2019). Using Science to Improve Feedback Processes at Work. Springer.
Steelman, Lisa A, & Williams, J. R. (2019). Feedback at work. Springer.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. CV Alfabeta.
Sugiyono. (2019). Metode Penelitian Kuantitatif. Anggota Ikatan Penerbit Indonesia (IKAPI).
Sunarta, S. (2019). Pentingnya Job Satisfaction. Efisiensi - Kajian Ilmu Administrasi, 16(2), 63–75. https://doi.org/10.21831/efisiensi.v16i2.27421
Wibowo. (2007). Manajemen Kinerja. Rajagrafindo Persada.
Wibowo. (2018). Manajemen Kinerja (Edisi keli). Rajagrafindo Persada.
Zhang, Z., & Zheng, H. (2009). Optimization for Decolorization of Azo Dye Acid Green 20 by Ultrasound and H2O2 Using Response Surface Methodology. Journal of Hazardous Materials, 172, 1388–1393.
Cokins, G. (2009). Performance Management : Integrating Strategy Execution, Methodologies, Risk, and Analysis. John Wiley & Sons. https://doi.org/10.24114/jpkim.v12i3.21163
DeNisi, A. S., & Murphy, K. R. (2017). Performance Appraisal and Performance Management: 100 Years of Progress? Journal of Applied Psychology, 102(3), 421` – 433.
DeNisi, A., & Sockbeson, C. E. S. (2018). Feedback Sought vs Feedback Given: a Tale of Two Literature. Management Research: Journal of the Iberoamerican Academy of Management, 16(4), 320–333.
DeNisi, Angelo, & Smith, C. E. (2014). Performance Appraisal, Performance Management, and Firm-Level Performance: A Review, a Proposed Model, and New Directions for Future Research. Academy of Management Annals, 8(1). https://doi.org/10.5465/19416520.2014.873178
Dusterhoff, C., Cunningham, J. B., & MacGregor, J. N. (2014). The Effects of p=Performance Rating, Leader--Member Exchange, Perceived Utility, and Organizational Justice on Performance Appraisal Satisfaction: Applying a Moral Judgment Perspective. Journal of Business Ethics, 119(2), 265–273.
Edy, S. (2016). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group.
Elicker, J. D., Levy, P. E., & Hall, R. J. (2006). The Role of Leader-Member Exchange in the Performance Appraisal Process. Journal of Management, 32(4), 531–551.
Fahmi, I. (2013). Manajemen Kinerja, Teori dan Aplikasinya. Alfabeta.
Farida, U. (2017). Buku Ajar Manajemen Sumberdaya Manusia 1. FE Universitas Muhammadiyah. https://doi.org/10.20961/performa.17.2.19030
Garcıa, D. M., Molina, I. R., & Marco, J. M. (2019). The Effect of Job Characteristics on Intrinsic and Extrinsic Job Satisfaction: the Moderating Role of Psychological Capital. Psychologica, 62(1), 39–56.
Gu, M., Li Tan, J. H., Amin, M., Mostafiz, M. I., & Yeoh, K. K. (2022). Revisiting the moderating role of culture between job characteristics and job satisfaction: a multilevel analysis of 33 countries. Employee Relations, 44(1), 70–93. https://doi.org/10.1108/ER-03-2020-0099
Hauff, S., Richter, N. F., & Tressin, T. (2015). Situational Job Characteristics and Job Satisfaction: The Moderating Role of National Culture. International Business Review.
Hong, P. C., Chennattuserry, J. C., & Kureethara, J. . (2019). Organization Culture and Work Values of Global Firms: Merging Eastern and Western Perspective. IBA Journal of Management and Leadership, 10(1), 82–92. https://doi.org/10.2139/ssrn.3507562
Irwansyah, I., Abdullah, M. W., & Syaharuddin, S. (2019). Pengaruh Job Satisfaction Dalam Memoderasi Motivasi Kerja Dan Penggajian Menurut Perspektif Islam Terhadap Kinerja Karyawan Pt Bni Syariah Cabang Makassar. Assets : Jurnal Ekonomi, Manajemen Dan Akuntansi, 9(1), 49. https://doi.org/10.24252/.v9i1.10127
Judge, T. A., Zhang, S. C., & Glerum, D. R. (2020). Essentials of Job Attitudes and Other Workplace Psychological Constructs. Job Satisfaction, 207–241.
Keena, L. D., Lambert, E. G., Haynes, S. H., May, D., & Buckner, Z. (2018). Examining the Relationship Between Job Characteristics and Job Satisfaction Among Southern Prison Staff. Corrections, 5(2), 109–129.
Keeping, L. M., & Levy, P. E. (2000). Performance Appraisal Reactions: Measurement, Modeling, and Method Bias. Journal of Applied Psychology, 85(5), 708.
Kluger, A. N., & Lehmann, M. (2018). Listening First. Journal of The Iberoamerican Academy Management, 16(4), 242–352.
Lee, C., Idris, M., & Tuckey, M. (2019). Supervisory coaching and performance feedback as mediators of the relationships between leadership styles, work engagement, and turnover intention. Human Resource Development International, 22(3), 257–282.
Maaniemi, J., & Hakonen, A. (2008). The Reasons for and Sources of Employees’ Injustice Experiences in the Performance Appraisal Process. Reward Management--Facts and Trends in Europe, 188–210.
Mironski, J., & Lenk, F. (2016). Cross-Cultural Determinants of Job Satisfaction. Journal of Management and Financial Sciences, 9, 97–123.
Motro, D., & Ellis, A. P. J. (2017). Boys, Don’t cry: Gender and Reactions to Negative Performance Feedback. Journal of Applied Psychology, 102(2), 227.
Murphy, K. R. (2020). Performance Evaluation Will Not Die, But it Should. Human Resource Management Journal, 30(1), 13–31.
Patrick, A. (2018). Pengaruh Job Involvement dan Job Characteristic terhadap Turnover Intention pada PT Mustika Lestari Indonesia. Agora, 6(2).
Permatasari, W. (2021). Job Satisfaction dan Kinerja Profesi Sebelum dan Selama Pandemi Covid 19 di Kota Palembang. Univeersitas Muhammadiyah Palembang.
Pichler, S., Beenen, G., & Wood, S. (2020). Feedback frequency and appraisal reactions: a metaanalytic test of moderators. The International Journal of Human
Downloads
Published
Issue
Section
License
Copyright (c) 2024 JIMF (Jurnal Ilmiah Manajemen Forkamma)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Open Access
JIMF (Jurnal Ilmiah Manajemen Forkamma) is a national peer reviewed and open access journal that publishes significant and important research from all area of agroindustry.
This journal provides immediate open access to its content that making research publish in this journal freely available to the public that supports a greater exchange of knowledge.
Copyright
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. Authors or others are allowed to multiply article as long as not for commercial purposes. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
Disclaimer
No responsibility is assumed by publisher and co-publishers, nor by the editors for any injury and/or damage to persons or property as a result of any actual or alleged libelous statements, infringement of intellectual property or privacy rights, or products liability, whether resulting from negligence or otherwise, or from any use or operation of any ideas, instructions, procedures, products or methods contained in the material therein.
