Pengaruh Psychological Wellbeing dan Perceived Organizational Support Terhadap Job Perfomance dimediasi Job Satisfaction

Authors

  • Wiradanu Aji Pamungkas Universitas Trisakti
  • Justine Tanuwijaya Universitas Trisakti

Keywords:

Job performance, Job Satisfaction, Percived Organizational Support, Psychological Wellbeing

Abstract

Abstract. This study aims to analyze the influence of psychological wellbeing and perceived organizational support on job performance mediated by job satisfaction among private bank employees in DKI Jakarta. The sample size in this study was 150 respondents selected using the snowball technique. This study used a quantitative approach with the Structural Equation Model (SEM) AMOS 26 and SPSS 25 mediation testing using the Sobel Test. The results showed that psychological wellbeing had a positive effect on job performance and job satisfaction. Meanwhile, perceived organizational support was also proven to have a positive effect on job performance and job satisfaction. Job satisfaction plays a mediating role between psychological wellbeing and perceived organizational support on job performance. Thus, this study confirms the importance of wellbeing, organizational support, and job satisfaction as the main pillars in improving the performance of banking employees in today's competitive era. 

References

Abdelmoula, I. F., & Boudabbous, S. (2021). Determinants of job satisfaction of accounting professionals in Tunisia. In D. B. Tomic (Ed.), Risk Management. IntechOpen. https://doi.org/10.5772/intechopen.99542

Ahmad, N., Alam, M., Nafees, B., & Ur Rehman, J. (2023). Does Perceived Organizational Support Matter? Sequential Mediation Analysis of Job Satisfaction. Journal of Policy Research, 9(2), 636–651. https://doi.org/10.5281/zenodo.8331382

Ahmed, R., & Nawaz, T. (2023). The role of perceived organizational support in enhancing employee performance: Evidence from the banking industry of Pakistan. Journal of Asian Business and Economic Studies, 30(1), 55–72. https://doi.org/10.1108/JABES-07-2022-0123

Alam, M., Gul, F., & Kazmi, S. I. H. (2022). Impact of Perceived Organizational Support on Job Satisfaction: A Sequential Mediation. Journal of Arts & Social Sciences, 9(2), 106–116. https://doi.org/10.46662/jass.v9i2.280

Alzyoud, A. A. Y. (2022). The impact of psychological well-being on employee performance in the banking sector: Evidence from Jordan. International Journal of Organizational Analysis, 30(5), 1203–1218. https://doi.org/10.1108/IJOA-09-2021-2979

Andini, R., & Pratama, D. (2023). Job satisfaction as a mediator of the relationship between psychological well-being and employee performance in the banking sector. Jurnal Manajemen dan Bisnis Indonesia, 12(2), 85–98. https://doi.org/10.21009/jmbi.122.007

Armstrong, M. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page.

Campbell, J. P. (2019). Modeling the performance prediction problem in industrial and organizational psychology. Handbook of Industrial and Organizational Psychology, 2, 687–732.

Capone, V., Joshanloo, M., & Park, M. S.-A. (2022). Job Satisfaction Mediates the Relationship between Psychosocial and Organizational Factors and Mental Well-Being in Schoolteachers. International Journal of Environmental Research and Public Health, 20(1), 593.

https://doi.org/10.3390/ijerph20010593

Chandola, T., & Zhang, N. (2022). Psychological wellbeing and job satisfaction: Exploring the link among employees. Journal of Happiness Studies, 23(3), 1121–1140. https://doi.org/10.1007/s10902-021-00451-0

Chen, S., Xu, H., & Li, Y. (2022). Perceived organizational support and job satisfaction: Evidence from employees in China. Asia Pacific Journal of Management, 39(4), 1293–1311. https://doi.org/10.1007/s10490-021-09763-w

Dogan, T., Aydin, E., & Demir, R. (2022). The mediating role of job satisfaction in the relationship between psychological well-being and job performance. Current Psychology, 41(7), 4741–4753. https://doi.org/10.1007/s12144-020-01132-1

Dhamija, P., Gupta, S., & Bag, S. (2019). Measuring of job satisfaction: The use of quality of work life factors. Benchmarking: An International Journal, 26(3), 871–892. https://doi.org/10.1108/BIJ-06-2018-0155

Eko Prastyo, Anang Krisyanto, Jun Surjanti (2022). Perceived organizational support on employee performance: the mediating role of organization-based self-esteem. Journal of business and management, 3(1), 754-771

Eisenberger, R., Malone, G. P., & Presson, W. D. (2022). Perceived organizational support: Fostering enthusiastic and productive employees. American Psychologist, 77(3), 361–376. https://doi.org/10.1037/amp0000940

Fauzi, A. (2023). The effect of job stress, perceived organizational support, and training on employee performance at Bank Syariah Indonesia Banda Aceh. International Journal of Business Management and Economic Review, 6(5), 253–264. https://ijbmer.org/uploads2022/BMER_5_384.pdf

Hanaysha, J. R., & Majid, M. (2023). Examining the impact of job satisfaction on employee performance: A study on the Malaysian banking industry. International Journal of Productivity and Performance Management, 72(1), 101–118. https://doi.org/10.1108/IJPPM-02-2022-0107

Handayani, R. (2023). Pengaruh lingkungan kerja dan dukungan organisasi terhadap kinerja karyawan bank di Jakarta. Jurnal Manajemen dan Bisnis, 12(1), 45–56.

Huang, J., Li, M., & Wang, Z. (2023). Psychological wellbeing and job performance: Empirical evidence from the financial sector in China. Frontiers in Psychology, 14, 112345. https://doi.org/10.3389/fpsyg.2023.112345

Kang, S., & Jang, J. (2023). The effect of psychological well-being on job satisfaction in the financial service sector. Sustainability, 15(7), 6451. https://doi.org/10.3390/su15076451

Kim, J., & Park, Y. (2023). Mediating role of job satisfaction in the relationship between psychological well-being and job performance. Employee Relations, 45(5), 1023–1040. https://doi.org/10.1108/ER-03-2022-0134

Kuang, K. (2023). Triad of employee performance: Leadership, organizational support, and psychological well-being. International Journal of Innovation, Creativity and Change, 17(2), 98–116. https://www.ijicc.net/images/Vol_17/Iss2/17208_Kuang_2023_E1_R1.pdf

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2022). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 48(6), 1441–1474. https://doi.org/10.1177/01492063211010870

Liu, H., & Wang, L. (2023). The mediating role of job satisfaction in the relationship between perceived organizational support and job performance. International Journal of Human Resource Studies, 13(2), 55–69. https://doi.org/10.5296/ijhrs.v13i2.19723

Medina, R., Tanuwijaya, J., & Gunawan, A. W. (2024). The effect of transformational leadership on psychological well-being and job performance in higher education institution. Ekonomis: Journal of Economics and Business, 8(2), 469–482. https://doi.org/10.33724/ekonomis.v8i2.1592

Nadeak, M., Widodo, A., Asbari, M., Novitasari, D., & Purwanto, A. (2021). The impact of perceived organizational support, organizational cultural fit, strategic technology management, and teamwork towards operational employees’ organizational effectiveness in life insurance companies, Bangkok Metropolitan Areas. BU Academic Review, 13(1), 1–13. https://so01.tci-thaijo.org/index.php/buacademicreview/article/view/273826

Nguyen, T. M., & Le, T. H. (2022). Exploring Determinants of Job Satisfaction in the Modern Workplace. Journal of Organizational Psychology, 22(1), 101–115.

Pandey, J. (2019). Factors affecting job performance: an integrative review of literature. Management Research Review, 42(2), 263–289. https://doi.org/10.1108/MRR-02-2018-0051

Prasetyo, A., & Widodo, S. (2023). Psychological wellbeing and job satisfaction: Evidence from Indonesian banking employees. Jurnal Psikologi Industri dan Organisasi, 12(1), 45–58. https://doi.org/10.21009/jpio.121.005

Putra, R. (2025). Testing a JD-R based SEM model of person–organization fit, person–job fit, and perceived organizational support toward employee performance: The mediating role of job satisfaction in Jakarta’s banking sector. Jurnal Konseling Indonesia, 7(1), 45–59. https://jurnal.konselingindonesia.com/index.php/jkp/article/view/1530

Putra, Y. P., & Lestari, D. (2023). The role of perceived organizational support on job satisfaction: A study in Indonesian banking sector. Jurnal Manajemen, 27(2), 123–134. https://doi.org/10.21002/jm.v27i2.8765

Putra, A. (2021). Digitalisasi perbankan dan implikasinya terhadap job performance karyawan. Jurnal Ilmu Administrasi, 15(3), 223–235.

Putri, K., Nugroho, A., & Puspitasari, D. (2018). Pengaruh perceived organizational support terhadap kinerja pegawai dengan kepuasan kerja sebagai variabel intervening (Studi pada Pusat Penelitian Oseanografi LIPI Jakarta). Jurnal Akuntansi, Manajemen dan Ekonomi, 20(2), 33–47.

Pratiwi, D. (2021). Kinerja karyawan perbankan di era digital: Tantangan dan peluang. Jurnal Ekonomi dan Perbankan, 9(2), 101–112.

Rahman, M. A., & Wahyudi, R. (2023). The influence of psychological well-being on job performance: A case study of Indonesian banking employees. Journal of Business and Management Review, 4(1), 15–28. https://doi.org/10.47153/jbmr41.452023

Rahmawati, N., & Prasetyo, A. (2023). The influence of self-efficacy and psychological well-being on work performance among employees of Bank X in Semarang. In Proceedings of the International Conference on Psychology and Education (pp. 101–110). Collabryzk. https://proceedings.collabryzk.com/index.php/icpsyche/article/download/36/31

Safariningsih, H., Asbari, M., & Purwanto, A. (2024). The Role of Psychological Wellbeing in Organizational Life. East Asian Journal of Multidisciplinary Research, 3(1). https://doi.org/10.55927/eajmr.v3i1.7894

Santoso, H., & Dewi, F. (2023). Job satisfaction and its impact on employee performance in the banking sector. Jurnal Ekonomi dan Bisnis Indonesia, 38(3), 221–234. https://doi.org/10.22146/jebi.82334

Sari, M., & Lestari, P. (2024). Pengaruh perceived organizational support dan kepuasan kerja sebagai mediator terhadap organizational citizenship behavior karyawan Bank X Jakarta. ResearchGate. https://www.researchgate.net/publication/375044403_Pengaruh_Perceived_Organizational_Support_dan_Kepuasan_Kerja_Sebagai_Mediator_Terhadap_OCB_Karyawan_Bank_X_Jakarta

Siregar, H., & Yuliani, L. (2023). The effect of perceived organizational support on employee performance in Indonesian banking industry. Jurnal Manajemen dan Organisasi, 14(2), 65–78. https://doi.org/10.21009/jmo.142.006

Suifan, T. S., Abdallah, A. B., & Al-Janini, M. (2018). The impact of perceived organizational support on job performance: The mediating role of employee engagement. International Journal of Business and Management, 13(2), 162–175. https://doi.org/10.5539/ijbm.v13n2p162

Syahrizal, M., & Handayani, T. (2023). Perceived organizational support, job satisfaction, and job performance: Empirical evidence from Indonesian banks. Jurnal Administrasi Bisnis, 16(2), 97–110. https://doi.org/10.21009/jab.162.008

Wang, L., Zhang, H., & Chen, X. (2022). The impact of job satisfaction on employee performance in Chinese banking institutions. Asian Business & Management, 21(4), 765–783. https://doi.org/10.1057/s41291-021-00192-0

Wulandari, S. (2022). Pengaruh perceived organizational support dan komitmen organisasi terhadap kinerja karyawan melalui kepuasan kerja pada PTPN IV.

Yadav, R., & Tripathi, S. (2023). Perceived organizational support and job satisfaction: A study on employees in Indian financial institutions. Journal of Organizational Psychology, 23(2), 34–47.

Downloads

Published

2025-11-01