Analisa User Experience Sistem KKN Menggunakan Metode Heart Metrics dan Importance Performance Analysis (IPA)

Authors

  • Dhea Ananda Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Tengku Khairil Ahsyar Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Syaifullah Syaifullah Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Mona Fronita Universitas Islam Negeri Sultan Syarif Kasim Riau

DOI:

https://doi.org/10.32493/jtsi.v7i3.40803

Keywords:

UIN Suska Riau; KKN System; User Experience; HEART Metrics; Importance Performance Analysis

Abstract

In 2023, the Community Service Program (KKN) system at Sultan Syarif Kasim Riau State Islamic University (UIN Suska Riau) found several significant obstacles based on user feedback. These include prolonged server downtime, difficulty accessing KKN locations, as well as errors and login issues that affect the efficiency of using the system during registration. To address these issues, research was conducted using two methods: HEART Metrics and Importance-Performance Analysis (IPA). HEART Metrics measures user experience through the variables of Happiness, Engagement, Adoption, Retention, and Task Success. IPA identifies improvement priorities by mapping item performance against their importance to users. The results showed that the level of usability based on the HEART variables (Happiness, Engagement, Retention, and Task Success) was classified as "Medium", while Adoption was in the "High" category. Further analysis showed that 9 out of 20 items require improvement, including user satisfaction, attractive design, convenience, accessibility, feature optimization, system quality, site selection, error reduction, and efficiency. These results indicate that the user experience of UIN Suska Riau's KKN system needs to be improved by addressing the items mentioned.

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Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 Juli 2024

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Published

2024-07-31

How to Cite

Ananda, D., Ahsyar, T. K., Syaifullah, S., & Fronita, M. (2024). Analisa User Experience Sistem KKN Menggunakan Metode Heart Metrics dan Importance Performance Analysis (IPA). Jurnal Teknologi Sistem Informasi Dan Aplikasi, 7(3), 922–933. https://doi.org/10.32493/jtsi.v7i3.40803

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Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi

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