Perancangan Aplikasi Helpdesk Menggunakan Pendekatan Knowledge Management System pada Jurusan Sistem Informasi UIN Syarif Hidayatullah Jakarta

Penulis

Kata Kunci:

Knowledge, Helpdesk, PHP, My SQL, Database

Abstrak

Syarif Hidayatullah State Islamic University of Jakartais an educational institution that is tasked with providing quality knowledge and education to students in educating the nation's children. In the current era of globalization, there is knowledge that must be managed for agencies. To achieve this, it is necessary to use existing information technology, namely the online-based Knowledge Management System application. In the world of education, a helpdesk application that helps in improving existing performance and competence. The helpdesk application is widely used by companies and agencies, this application helps facilitate the work of the university technician section. In addition, this helpdesk application makes it easy for students to report damaged campus facilities, so that the technician will make repairs quickly. By looking at this situation, we need a web-based helpdesk application that can coordinate information between technicians and students using the PHP programming languages and My SQL as database design.

Referensi

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Darmawan, D., & Senjaya, W. (2018). Sistem Aplikasi Helpdesk Online Berbasis Web pada PT XYZ. Jurnal Teknik dan Ilmu Komputer, 7(25), 79-96.

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Saefudin, M. (2011). Aplikasi Ticketing Helpdesk Kantor dengan PHP dan MySQL. Jurnal Ilmiah “Komputasi†STMIK Jakarta STI&K, 10, 1-10.

Sonatha, Y., Rahmayuni, I., Alanda, A., & Saputra, I. (2018). Rancang Bangun Aplikasi Knowledge Management Berbasis Web. INVOTEK: Jurnal Inovasi, Vokasional, dan Teknologi, 8(2), 133-140. doi:10.24036/invotek.v18i2.423

Wibowo, N. I., & Metandi, F. (2017). Rancang Bangun Aplikasi Helpdesk Berbasis Web pada Jurusan Teknologi Informasi Politeknik Negeri Samarinda. Jurnal Sains Terapan Teknologi Informasi, 9(2), 125-132.

Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 4 No. 1 Januari 2021

Unduhan

Diterbitkan

2021-01-31

Cara Mengutip

Anggraini, M., & Nurmiati, E. (2021). Perancangan Aplikasi Helpdesk Menggunakan Pendekatan Knowledge Management System pada Jurusan Sistem Informasi UIN Syarif Hidayatullah Jakarta. Jurnal Teknologi Sistem Informasi Dan Aplikasi, 4(1), 32–37. Diambil dari https://openjournal.unpam.ac.id/index.php/JTSI/article/view/8418

Terbitan

Vol 4 No 1 (2021): Jurnal Teknologi Sistem Informasi dan Aplikasi

Bagian

Article

Lisensi

Hak Cipta (c) 2021 Muthia Anggraini, Evy Nurmiati

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