Implementasi Konsep Smart City Dalam Pelayanan Publik di Yogyakarta

Abstract

The development of information and communication technology (ICT) has brought significant changes to government management systems toward digital transformation. One of its manifestations is e-governance, which refers to the use of digital technology to improve efficiency, transparency, and accountability in public services. This study aims to analyze the implementation of e-governance in public service delivery in Yogyakarta City through the Jogja Smart Service (JSS) program as part of the Smart City concept. The research method used is library research with a descriptive qualitative approach, conducted through a review of relevant literature, including academic journals, government reports, and policy documents. The results show that the implementation of JSS successfully integrates various public services such as civil administration, licensing, taxation, and citizen complaint systems into a single digital platform. This integration has positively impacted the efficiency, accessibility, and transparency of government processes. Moreover, JSS encourages citizen participation through online feedback and reporting features. However, several challenges remain, including low digital literacy, limited ICT infrastructure, and insufficient public socialization about the program. Overall, the implementation of e-governance through JSS in Yogyakarta demonstrates the success of digital transformation in local governance, supporting the realization of good governance and smart governance. This success can serve as a model for other regions in developing technology-based public service systems that are more inclusive, transparent, and efficient.