Knowledge Management for Development and Innovation to Improve Quality and Minimise the Impact of Employee Turnover at PT Daekyo Indonesia
DOI:
https://doi.org/10.32493/Inovasi.v12i1.p98-113.47679Keywords:
Knowledge Management; Innovation; Employee Turnover; Organizational Quality; APO KM assessmentAbstract
This study analyzes the implementation of Knowledge Management (KM) for development and innovation to improve quality and minimize the impact of employee turnover at PT Daekyo Indonesia. The KM maturity assessment using the APO KM assessment tool indicates that PT Daekyo is at the introduction or expansion level, with a score of 141 out of 210. The lowest-scoring categories are People (18) and KM Outcomes (gap of 12), followed by Process (20). Meanwhile, the highest-scoring category is Technology (23). The main factors hindering KM implementation include a lack of support and awareness regarding KM execution, an unstructured evaluation process, an unclear competency matrix, and the absence of career development pathways. To address these challenges, semi-structured interviews were conducted with senior managers, the HR team, the recruitment team, and the training team to analyze KM strengths and opportunities for improvement. The analysis resulted in eight business solutions, which were then translated into 13 implementation plans scheduled to take place from June 2025 to May 2026. This study emphasizes the importance of a structured KM implementation to enhance organizational efficiency and reduce the negative impact of employee turnover.
References
Ahmed, Z., Hussain, A. B., Alam, R., & Singha, A. K. (2021). Perils and prospects of Manipuri handloom industries in Bangladesh: An ethnic community development perspective. GeoJournal, 1-16.
Akhtar, H. (2020). Analisis Data yang Tidak Berdistribusi Normal dengan Bootstrapping di SPSS.
Asian Productivity Organization. (2020). Knowledge Management Tools: and Techniques Manual.Tokto: Asian Productivity Organization. Retrieved from https://www.apo-tokyo.org/wp-content/uploads/2020/02/KM-Tools-and- Texhniques-Manual.pdf
Bushra, M. (2018). Validity of Test. JOJ Nursing & Health Care. Juniper Publishers.
Davenport, Thomas H and Prusak, L., 1998. Working Knowledge: how organizations. Davidson, M.J. and Sandra L.F.2003. Individual diversity and psycologyin organization. John Wiley & Sons, Ltd.USA. p.57-75.
De Mesquita Ferreira, Luciana Carvalho, & de Aquino Almeida, Ciro Barbosa. (2015). Employee turnover and organizational performance: A study of the Brazilian retail sector. Brazilian Business Review, 12(4), 27–56. Google Scholar.
Kasmir. 2016. Manajemen Sumber Daya Manusia (Teori dan Praktik). Depok: PT Rajagrafindo Persada
Masa'deh, R. E., Obeidat, B. Y., & Tarhini, A. (2016). A Jordanian empirical study of the associations among transformational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A structural equation modelling approach. Journal of management development, 35(5), 681-705.
McIntosh, J., & Morse, M. (2015). Global Qualitative Nursing Research: Situating and Constructing Diversity in Semi-Structured Interview.
Morse J. M. (2003). Editorial: Biasphobia. Qualitative Health Research, 13, 891–892. Mulyanto, A. (2009). Sistem Informasi Konsep dan Aplikasi. Yogyakarta : Pustaka Pelajar.
Ndatshe, Y., Mokhele, M. O., & Jakoet-Salie, A. (2024). The effects of employee turnover on the loss of organisational knowledge in South African municipalities: Balancing rhetoric with actual practice. International Journal of Research in Business & Social Science, 13(7).
Sharma, S., Singh, K., & Arya, V. (2021). Innovation and employee turnover in biotechnology companies: rethinking the role of strategic human resource management. World Review of Entrepreneurship, Management and Sustainable Development, 17(2-3), 291-305.
Solikhah, Solikhah and Amyati, Amyati (2022) BIOSTATISTIK: Sebuah Aplikasi SPSS dalam Bidang Kesehatan dan Kedokteran. Jejak Pustaka, Yogyakarta. ISBN 978-623-5422-14-5
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: PT Alfabet.
Young, R. (2020). APO Knowledge Management Facilitators’ Guide. https://doi.org/10.61145/QHQT9093.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
INOVASI: journal of managenet have CC-BY-SA or an equivalent license as the optimal license for the publication, distribution, use, and reuse of scholarly work.
In developing strategy and setting priorities, INOVASI: JOURNAL OF MANAGEMENT recognize that free access is better than priced access, libre access is better than free access, and libre under CC-BY-SA or the equivalent is better than libre under more restrictive open licenses. We should achieve what we can when we can. We should not delay achieving free in order to achieve libre, and we should not stop with free when we can achieve libre.
