Metode End User Computing Satisfaction (UECS) uMetode End User Computing Satisfaction (UECS) untuk Analisis Kepuasan Pengguna Website Kemahasiswaan
DOI:
https://doi.org/10.32493/jtsi.v7i1.36489Kata Kunci:
Kepuasaan Pengguna; Website; EUCSAbstrak
The student website contains information on activities carried out by student affairs such as UKM activities, student senate activities, BEM activities, information on student competitions, scholarship information, job vacancies information, information on student achievements, student activities and others. there are still some students who have difficulty seeing information on menus on websites such as student activities, competition information, the scholarship application process which has not been explained in detail about the flow of the application. Much information from student affairs has not been conveyed clearly to students through the website so that it has an impact on students' interest and willingness to participate in student activities. The research objective was to determine the level of user satisfaction with the student affairs website at Amikom Purwokerto University. The method used is End User Computing Satisfaction (UECS). Based on the hypothesis testing carried out, it can be concluded that there are three variables, namely the variables easy to use, accuracy and timeliness which do not affect student website user satisfaction, while other variables, namely content, format and all variables together have an effect on student website user satisfaction.
Referensi
Ariska, I., & Amelia, R. (2020). Analisis Tingkat Kepuasan Pengguna Marketplace Shopee Dan Lazada Menggunakan Metode End User Computing Satisfaction (Eucs). Bina Darma Conference on Computer Science, 321–327.
Astuti, W., & Waluyo, R. (2022). Analisis Kepuasan Mahasiswa Terhadap Aplikasi Pedulilindungi Menggunakan Metode Eucs. Jurnal Rekayasa Informasi, 11(1), 9–16.
Darwati, Lilis, F. (2022). Analisis Pengukuran Tingkat Kepuasan Pengguna Aplikasi OVO Menggunakan Metode End User Computing Satisfaction (EUCS). JUST IT : Jurnal Sistem Informasi, Teknologi Informasi Dan Komputer, 12(2), 34–42. https://jurnal.umj.ac.id/index.php/just-it/index
Fauzan, R. D., R.C.Coata, J.A.Shibli, M.Bertolini, & J.G.S.Souza. (2022). Analisis Kepuasaan Pengguna Aplikasi Mobile Pelayanan Pelanggan Telekomunikasi menggunakan Metode Enda User Computing Satisfaction(EUCS). In Fakultas Sains dan Teknologi (Vol. 33, Issue 1).
Fitriyanti V, A. A. I. (2019). Seminar Nasional Industri dan Teknologi (SNIT), Politeknik Negeri Bengkalis. Analisis Kepuasaan Pengguna Terhadap Implementasi SIstem Informasi Peminjaman Pada BPJS Kesehatan Cabang Palembang Menggunakan Metode UECS, Lcm, 270–276.
Herlina, V. (2019). Panduan Praktis Mengolah Data Kuesioner Menggunakan SPSS. Elex Media Komputindo.
I, P. (2018). Analisis Tingkat Kepuasaan Pengguna Elearning Menggunakan EUCS dan Model Delone and McLean. IJSE – Indonesian Journal on Software Engineering Implementasi, 4(2), 6–13. https://ijse.web.id/jurnal/index.php/ijse/article/view/77/77
Khamdani, F. R., Setiawan, I., & Putranto, B. D. (2023). Analisis Kualitas Layanan Website Program Studi Sistem Informasi menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA). Jurnal Rekayasa Sistem Industri, 8(2), 43–50.
Oktavia, P. (2016). Penerapan Metode Servqual Dan Metode Eucs Dalam Mengevaluasi Kepuasan Pelanggan Dan Kualitas Layanan Teknologi Informasi Pengguna Jasa Internet Service Provider (Studi Kasus Pada PT. Platinum Citra Indonesia, Tangerang). Jurnal Informatika Universitas Pamulang, 1(2), 69–79.
Putra, J., Indah, D. R., & Firdaus, A. (2023). Analisis Kepuasan Pengguna E-Learning SMA Xaverius 1 Palembang menggunakan Metode End User Computing Satisfaction. 12, 45–51.
Retnawati, L. (2018). Analisis Kepuasan Pengguna Terhadap Kualitas Layanan Sistem Informasi Di Universitas XYZ. SCAN - Jurnal Teknologi Informasi Dan Komunikasi, 13(2). https://doi.org/10.33005/scan.v13i2.1153
Sabdana, I. W. G. (2019). Analisis Kepuasan Pengguna Sistem Informasi Rumah Sakit (SIRS) Jiwa Propinsi Bali Dengan Metode End-User Computing Satisfaction (EUCS). Jurnal Ilmu Komputer Indonesia, 4(1), 3–4.
Saputra, A., & Kurniadi, D. (2019). Analisis Kepuasan Pengguna Sistem Informasi E-Campus Di Iain Bukittinggi Menggunakan Metode Eucs. Voteteknika (Vocational Teknik Elektronika Dan Informatika), 7(3), 58. https://doi.org/10.24036/voteteknika.v7i3.105157
Setiawan, H., & Novita, D. (2021). Analisis Kepuasan Pengguna Aplikasi KAI Access Sebagai Media Pemesanan Tiket Kereta Api Menggunakan Metode EUCS. Jurnal Teknologi Sistem Informasi, 2(2), 162–175. https://doi.org/10.35957/jtsi.v2i2.1375
Sevtiyani, I., & Fatikasari, F. (2020). Analisis Kepuasan Pengguna SIMPUS Menggunakan Metode EUCS di Puskesmas Banguntapan II. Health Information Management Journal ISSN, 8(2), 64–68.
Sholihah, R., & Indriyanti, A. D. (2022). Analisis Kepuasan Pengguna Aplikasi Camscanner Menggunakan Metode Technology Acceptance Model (TAM) dan End-User Computing Satisfaction (EUCS). Journal of Emerging Information Systems and Business Intelligence, 3(3), 102–109. https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/47236/39485
Soewardy, K., & Martha Bororing, G. G. (n.d.). Analisis Tingkat Kepuasan Pengguna Aplikasi Marketplace Tokopedia Menggunakan Algoritma C4.5.
Suwanti, Yudhana A, H. (2022). Analisis Kepuasan Pengguna Sistem Informasi Manajemen Surat Menggunakan Metode End User Computing Satisfaction. Jurnal Pengembangan Sistem Informasi Dan Informatika, 3(1), 24–32. https://doi.org/10.47747/jpsii.v3i1.613
W. J. Doll and G. Torkzadeh. (1988). The Measurement of End-User Computing Satisfaction.
Waluyo, R., Latifah, A. U., & Setiawan, I. (2021). Analisis Kepuasan Pengguna Sistem Keuangan Desa Menggunakan Metode EUCS Di Kabupaten Purbalingga. Jurnal Teknik Informatika Dan Sistem Informasi, 8(3), 1638–1650. http://jurnal.mdp.ac.idjatisi@mdp.ac.idreceived
Wijaya, I. G. N. S., & Suwastika, I. W. K. (2017). Analisa Kepuasan Pengguna E-Learning Menggunakan Metode Kano. Jurnal Sistem Dan Informatika, 12(1), 128–138.
Y, S. (2015). Analisis Kepuasaan Pengguna Website Manajemen Informatika dengan Metode UECS Berbasis CMS. Jurnal Informatika, 2(1), 1–18.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2024 Banu Dwi Putranto, Ikhsan Dwi Seto, Hery Abi Nugroho, Ito Setiawan
Artikel ini berlisensi Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Jurnal Teknologi Sistem Informasi dan Aplikasi have CC BY-NC or an equivalent license as the optimal license for the publication, distribution, use, and reuse of scholarly work.
In developing strategy and setting priorities, Jurnal Teknologi Sistem Informasi dan Aplikasi recognize that free access is better than priced access, libre access is better than free access, and libre under CC BY-NC or the equivalent is better than libre under more restrictive open licenses. We should achieve what we can when we can. We should not delay achieving free in order to achieve libre, and we should not stop with free when we can achieve libre.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) License
YOU ARE FREE TO:
- Share - copy and redistribute the material in any medium or format
- Adapt - remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms