Analysis of the Quality of SAKTI Implementation at the Secretary General of the Audit Board of The Republic Of Indonesia Using the Delone and McLean Information System Success Model
Abstract
This study aims to measure the quality of the implementation of a mandatory and relatively new system, namely Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI)at the Secretary General of the Audit Board of The Republic Of Indonesia using the Delone and McLean Information System Success Model. Data collected from questionnaires distributed to 60SAKTI users was analyzed using Partial Least Square Structural Equation Model (PLS-SEM) and performed with SmartPLS 4. The result indicates that portions of the model can be applied to assess SAKTI’s success. The net benefits variable isdetermined by user satisfaction but not by intention to use/use.User satisfaction determined by information quality and service quality, whereas intention to use/use only determined by the service quality. These indications conclude SAKTI has not been completely successful empirically. The Ministry of Finance is expected to increase support for SAKTI users in an effort to improve quality and maintain state financial management governance.
Keywords: Quality; SAKTI; Delone and McLean IS Success Model
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