Analysis Of Service Quality At Cendana Kos Babakan Tangerang Selatan
Abstract
This study aims to determine how the quality of service at Cendana Kos Babakan, South Tangerang. This study uses qualitative research methods with a descriptive approach. The data collection methods used in this research areby means of structured interviews, meaning that the author prepares a number of questions that will be given to informants in this study to find out how the quality is given by Cendana Kos Babakan, South Tangerang. The number of informants in this study was 5 peopleusing a purposive sampling technique, taking into account those whohave been in the boarding house for more than six months. The results of the study indicate that on the reliability factor, there are still shortcomings on the part of the boarding house in providing services to residents of response, there is still a lack of timeliness in terms of providing information to each occupant. Factors of confidence (assurance), Boarding Staffsometimes still don't really understand what the occupants want, so sometimes the staffonly give unsatisfactory answers. On the empathy factor, the party boarding house still has shortcomings with frequent delays in helping and lackingoptimally in providing a fast response to receive Occupants' requests. As well as alack of tangible factors in terms of facilities so that the occupant’s lackfeel comfortable.
Keywords:Service Quality, Boarding House
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