The Influence of Service Quality on Community Satisfaction Study of Electronic Identity Card (E-Ktp) Recording Services at the Warunggunung District Office, Lebak Regency
Abstract
The purpose of this study was to determine the effect of service quality on community satisfaction in the service of recording electronic identity cards (e-KTP) at the Warung gunung sub-district office, Lebak Regency. The research method used is the quantitative method. The analytical tool used is the t test using SPSS. While taking the sample writer using slovin sampling technique. The results of the study show that the variable service quality has a significant influence on community satisfaction, meaning that there is a significant influence between the independent variable (service quality) on the dependent variable (public satisfaction) in the service of recording electronic identity cards (e-KTP) at the sub-district office warung gunung lebak district. The results of the t test state that the significance for the influence of the service quality variable (X) is 0.000 <0.05 compared to the results of t count and t table, t count > t table = 13.620> 1.660 which means Ho is accepted and H1 is rejected
Keywords: Service Quality, Community Satisfaction
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