Operational Efficiency Of Branz Mega Kuningan Apartment Based On A Property Management Information System (PMIS)
Abstract
Apartment residences currently face increasing demand for efficiency, transparency, and responsiveness in their operations. Traditional approaches, which are often manual or fragmented, frequently lead to delays in maintenance response, billing errors, poor record-keeping, and low resident satisfaction. This research proposes the design and implementation of a Property Management Information System (PMIS) tailored to apartment operational needs. The system integrates modules for resident profile management, facility and maintenance scheduling, billing and payment processing, complaint and request tracking, and an analytical reporting dashboard. This study aims to evaluate the operational efficiency of BRANZ Mega Kuningan Apartment following the implementation of the Property Management Information System (PMIS). The main focus of the research is to analyze the PMIS's impact on facility maintenance management, security, resident complaint management, and resource allocation. The method employed in this study is descriptive qualitative with data collection techniques through literature review, documentation, and SWOT analysis. The literature review was conducted to understand the theories and concepts related to PMIS and operational efficiency. Documentation was used to collect secondary data on the operational processes and PMIS implementation in the apartment. The SWOT analysis was performed to identify the strengths, weaknesses, opportunities, and threats in operational management post-PMIS implementation. The research findings indicate that the PMIS implementation has improved operational efficiency, with increases in maintenance response speed, reduction in facility downtime, and improved resident satisfaction. However, challenges exist regarding system integration and the need for advanced staff training. This study suggests the necessity of periodic evaluation and user capacity building to optimize the benefits of the PMIS.
Keywords: Property Management Information System; Apartment Operations; Facility Maintenance; Billing & Payment System and others.
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HUMANIS (Humanities, Management and Science Proceedings) is a national peer reviewed and open access journal that publishes significant and important research from all area of agroindustry.
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