Penguatan Human Capital Berbasis Inovasi Dan Keberlanjutan Dalam Menghadapi Transformasi Digital Dan Future Of Work Pada PT. Telkom Akses
Abstract
Abstrak. Artikel ini membahas penguatan human capital di PT Telkom Akses berbasis inovasi dan keberlanjutan dalam menghadapi transformasi digital dan future of work. Pembahasan disusun berdasarkan laporan survei kepuasan mitra tahun 2023-2025, justifikasi kemitraan Single Territory Access Responsibility (STAR) 2026 dan materi transformasi organisasi 2026. Dengan pendekatan deskriptif kualitatif, kajian ini menunjukkan bahwa tantangan utama tidak lagi sebatas pada kecakapan teknis, tetapi juga pada kemampuan organisasi membangun Sumber Daya Manusia (SDM) yang adaptif, menyederhanakan proses kerja, memperkuat kolaborasi lintas fungsi dan menjaga kualitas layanan di tengah perubahan struktur. Tren kepuasan mitra yang naik dari 79,8% pada 2023 menjadi 83,6% pada 2024 dan tetap tinggi pada 82,1% pada 2025 mengindikasikan bahwa penguatan kapabilitas mulai memberi dampak pada kualitas operasional. Namun, isu pembayaran, rekonsiliasi dan penyelarasan beban kerja menunjukkan bahwa human capital masa depan perlu ditopang oleh governance yang lebih kuat, learning agility dan desain kerja yang berkelanjutan.
Kata Kunci: human capital; inovasi; keberlanjutan; transformasi digital; transformasi organisasi
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