Peran Artificial Intelligence Dalam Layanan SDM Untuk Mewujudkan Sustainable Human Capital
Abstract
Abstrak. Perkembangan teknologi digital yang pesat mendorong organisasi untuk mengintegrasikan Artificial Intelligence (AI) dalam layanan sumber daya manusia (SDM) guna meningkatkan kinerja dan keberlanjutan. Penelitian ini bertujuan untuk menganalisis peran integrasi AI dalam layanan SDM dalam mewujudkan sustainable human capital. Permasalahan utama yang dikaji adalah bagaimana AI berkontribusi terhadap efisiensi dan pengalaman pegawai serta bagaimana kedua aspek tersebut mendukung keberlanjutan human capital. Penelitian ini menggunakan pendekatan studi literatur dengan menelaah artikel jurnal internasional terbaru (2020–2025) yang relevan dengan AI dalam SDM, employee experience, dan sustainable HRM. Hasil kajian menunjukkan bahwa implementasi AI, seperti chatbot SDM, otomatisasi rekrutmen, dan analitik SDM, mampu meningkatkan efisiensi operasional melalui percepatan proses, pengurangan biaya, dan peningkatan akurasi data. Selain itu, AI juga meningkatkan employee experience melalui kemudahan akses layanan, sistem mandiri, dan respons yang lebih cepat. Peningkatan tersebut berkontribusi secara tidak langsung terhadap pembentukan sustainable human capital melalui peningkatan keterlibatan, adaptabilitas, dan produktivitas pegawai. Namun demikian, tantangan seperti kesenjangan literasi digital, isu etika, dan bias algoritma perlu diperhatikan. Penelitian ini menyimpulkan bahwa integrasi AI yang efektif dan berorientasi pada manusia berperan strategis dalam mendukung keberlanjutan human capital.
Kata kunci: Kecerdasan Buatan; Manajemen Sumber Daya Manusia; Layanan SDM; Human Capital Berkelanjutan; Pengalaman Pegawai; Efisiensi Operasional; SDM Digital; Analitik SDM.
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