Rancang Bangun Sistem Informasi Helpdesk Ticketing Berbasis Web pada SDN Babakan 01 Menggunakan Metode Waterfall

Authors

  • Yulianti Yulianti Universitas Pamulang
  • Ahmad Firmansyah Universitas Pamulang
  • Muhammad Noval Nur Auliya Universitas Pamulang
  • Muhammad Arinal Haq Universitas Pamulang
  • Andini Afaf Universitas Pamulang
  • Irpan Kusyadi Universitas Pamulang

DOI:

https://doi.org/10.32493/informatika.v7i2.20693

Keywords:

IT Helpdesk, Waterfall Method, SDN Babakan 01, Web-Based Information System, ticketing system

Abstract

In an activity in the education unit, the Helpdesk Ticketing System can be an information technology facility to improve service quality. At SDN Babakan 01 the complaint process for information technology problems does not use a system, so IT operators who receive incident reports, come and confirm the problem directly, this creates a problem, namely in the complaint report documentation process it is not recorded properly and quickly. In designing information technology Helpdesk Ticketing System at SDN Babakan 01, the authors conducted interviews and observations first before designing a website-based Helpdesk Ticketing System where the model used was SDLC (Software Development Life Cycle) and the method used was the Waterfall method, so that the system designed can be used by SDN Babakan 01 operators to accommodate and organize any problem reports properly, so that reports can be structured properly, minimize communication errors with IT operators, and can present report data quickly.

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Jurnal Informatika Universitas Pamulang Vol. 7 No. 2 Juni 2022

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Published

2022-08-17

Issue

Vol. 7 No. 2 (2022): JURNAL INFORMATIKA UNIVERSITAS PAMULANG

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