Evaluasi Kualitas Website dengan Metode Webqual (Studi Kasus: Website Teknik Informatika Universitas Pamulang)

Authors

  • Atang Susila Universitas Pamulang
  • Dede Sahrul Bahri Universitas Pamulang

DOI:

https://doi.org/10.32493/informatika.v8i1.30309

Keywords:

satisfaction, webqual, website, Informatics Engineering, Pamulang University

Abstract

The development of the use of the internet is currently very rapid and has resulted in many changes in the order of people's lives, including educational institutions that use the internet by building websites for their business process needs. The Informatics Engineering Study Program, Faculty of Computer Science, Pamulang University is a quite large study program in terms of the number of students who have a website as a form of communication with its users, be it lecturers, students, and the community in general, but from the analysis results it is still not optimal in its utilization. Therefore the first step taken is to evaluate the extent of student satisfaction with the quality of the website. The measurement process is carried out through an assessment by Informatics Engineering Study Program students through a questionnaire prepared according to the WebQual 4.0 device. This method was chosen because it is one of the methods or techniques used to measure website quality based on the end user's perceived quality in three areas, namely Information Quality, Service Interaction Quality, and Usability. The measurement results obtained that Usability, Information Quality, and Interaction Quality together had a very positive and significant effect on student satisfaction and could explain the satisfaction variable of 86.7% while the remaining 13.3% was another factor.

References

Alhidayah Jamalludin, Sulistiowati, J. L. (2016). Analisis Pengaruh Kualitas Website Berhadap Kepuasan Pengguna Berdasarkan Metode Webqual 4. Jurnal Sistem Informasi Dan Komputer Akuntansi, 5(11), 159–172.

Andry, J. F., Christianto, K., & Wilujeng, F. R. (2019). Using Webqual 4.0 and Importance Performance Analysis to Evaluate E-Commerce Website. Journal of Information Systems Engineering and Business Intelligence, 5(1), 23. https://doi.org/10.20473/jisebi.5.1.23-31

APJII. (2022). Profil Internet Indonesia 2022. Apjii.or.Id, June. apjii.or.id

Asdar, & Badrullah. (2016). Method of Successive Interval in Community Research ( Ordinal Transformation Data to Interval Data in Mathematic Education Studies ). International Journal of Social Science and Humanities Research, 4(2), 356–363.

Haikal, F. R., Herlambang, A. D., & Wardani, N. H. (2018). Evaluasi Kualitas Website dengan Webqual dan Importance-Performance Analysis (Studi Pada Website Perusahaan Daerah Air Minum Surya Sembada Surabaya). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 2(10), 3783–3791.

Junaidi, F., Sulistiowwati, Hariani, S., & Wulandari, E. (2016). Analisis Pengaruh Kualitas Website Terhadap Kepuasan Pengguna Pada Website Perpustakaan Institut Bisnis Dan Informatika Stikom Surabaya. Jsika, 5(6), 1–5. www.library.stikom.edu,

Murtiningsih, M., & Haryanto, B. (2018). Pengaruh Desain Website Pada Niat Memilih Perguruan Tinggi Dimediasi Oleh Variabel Kepercayaan. Jurnal Pendidikan Ekonomi: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi Dan Ilmu Sosial, 12(1), 41. https://doi.org/10.19184/jpe.v12i1.7276

Ningsih, S., & Dukalang, H. H. (2019). Penerapan Metode Suksesif Interval pada Analsis Regresi Linier Berganda. Jambura Journal of Mathematics, 1(1), 43–53. https://doi.org/10.34312/jjom.v1i1.1742

Padmowati, R. D. L. E., & Buditama, A. T. (2019). Aplikasi Perangkat WebQual 4 . 0 Untuk Pengukuran Kualitas Sistem Informasi Student Portal Unpar. Sainteks, 715–719.

Rahmadani, Eka, S. (2018). Analisis pengaruh kualitas website fakultas sains dan teknologi terhadap kepuasan pengguna menggunakan webqual 4.0. Skripsi, Program Studi Sistem Informasi, UIN Raden Fatah Palembang.

Sa`uda, S., & Sopiah, N. (2014). Penerapan Metode Webqual Dalam Pengukuran Kualitas Layanan Website Perguruan Tinggi. Prosiding SNaPP 2014: Sains, Teknologi Dan Kesehatan, 4, 419–426.

Sugiyono. (2022). Metode Penelitian (26th ed.). Alfabeta.

Sunarmi, N. (2022). Analisis Pengaruh Kualitas Website Terhadap Kepuasan Mahasiswa Jurusan Tadris Fisika Uin Sayyid Ali Rahmatullah Tulungagung Dengan Metode Webqual 4.0. Jurnal Ilmiah Teknologi Informasi Dan Sains, 2(1), 46–51. http://ejurnal.unim.ac.id/index.php/submit

Sutanto, N. H., Kusrini, K., & Nasiri, A. (2021). University Service Website Quality Measurement With Webqual 4,0 (Case Study: Faculty of Business and Economics Islamic University of Indonesia). Jurnal Riset Informatika, 3(3), 225–232. https://doi.org/10.34288/jri.v3i3.231

Sutedjo, B., Oetomo, D., & Santoso, S. (2017). Efektivitas Situs Web Untuk Menunjang Pemasaran Perguruan Tinggi. CITISEE, 207–211.

Widodo, I. W., Mega, S. W., & Baehaki, I. (2020). Pengaruh Kualitas Website Terhadap Kepuasan Dan Loyalitas Mahasiswa STMIK Kadiri. 20(2010), 2019–2020.

Jurnal Informatika Universitas Pamulang Vol. 8 No. 1 Maret 2023

Downloads

Published

2023-03-31

Issue

Vol. 8 No. 1 (2023): JURNAL INFORMATIKA UNIVERSITAS PAMULANG

Section

Article

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

Jurnal Informatika Universitas Pamulang have CC-BY-NC or an equivalent license as the optimal license for the publication, distribution, use, and reuse of scholarly work.

In developing strategy and setting priorities, Jurnal Informatika Universitas Pamulang recognize that free access is better than priced access, libre access is better than free access, and libre under CC-BY-NC or the equivalent is better than libre under more restrictive open licenses. We should achieve what we can when we can. We should not delay achieving free in order to achieve libre, and we should not stop with free when we can achieve libre.

Jurnal Informatika Universitas Pamulang is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

YOU ARE FREE TO:

  • Adapt : remix, transform, and build upon the material for any purpose, even commercially.
  • The licensor cannot revoke these freedoms as long as you follow the license terms