Kinerja di Era 4.0: Apakah Teknologi Informasi dan Knowledge Sharing itu Penting?
DOI:
https://doi.org/10.32493/JJSDM.v5i2.16504Keywords:
Teknologi Informasi, Knowledge Sharing, Kinerja PegawaiAbstract
Penelitian ini bertujuan untuk menganalisis pengaruh teknologi informasi dan knowledge sharing terhadap kinerja pegawai. Penelitian ini dilakukan pada Dinas Kebudayaan Kabupaten Karangasem, dimana pengumpulan data menggunakan kuesioner. Populasi penelitian ini adalah seluruh pegawai yang bekerja pada Dinas Kebudayaan Kabupaten Karangasem yang berjumlah 49 orang, sehingga metode penentuan sampel menggunakan metode sampel jenuh. Sedangkan untuk teknik analisis data penelitian ini menggunakan analisis jalur (path analysis) dengan SPSS 21. Hasil penelitian ini menunjukkan bahwa teknologi informasi berpengaruh signifikan terhadap knowledge sharing, namun berpengaruh tidak signifikan mempengaruhi kinerja pegawai, knowledge sharing berpengaruh signifikan terhadap kinerja pegawai dan knowledge sharing berperan sebagai pemediasi penuh pengaruh teknologi informasi terhadap kinerja pegawai.
References
Abhishek Srivastava, Kathryn M Bartol, & Edwin a Locke. (2006). Epowering Leadership in Management Teams: Effects on Knowledge Sharing, Efficacy, and Performance. Academy of Management Journal, 49(6), 1239. https://doi.org/10.5465/AMJ.2006.23478718
Aksoy, Y., Ayranci, E., & Gozukara, E. (2016). A Research on the Relationship between Knowledge Sharing and Employee Performance: The Moderating Role of Unethical Behaviors in Organizational Level. European Scientific Journal, ESJ, 12(4), 335. https://doi.org/10.19044/esj.2016.v12n4p335
Aloini, D., Latronico, L., & Pellegrini, L. (2021). The impact of digital technologies on business models. Insights from the space industry. Measuring Business Excellence. https://doi.org/10.1108/MBE-12-2020-0161
Amayah, A. T. (2013). Determinants of knowledge sharing in a public sector organization. Journal of Knowledge Management, 17(3), 454–471. https://doi.org/10.1108/JKM-11-2012-0369
Anderson, C. R. B. B. (2010). Employee’s green behavior for environmental sustainability: a case of banking sector in Pakistan. World Journal of Science, Technology and Sustainable Development, 12(3), 194–205.
Anggraeni, A. (2020). Executive role in the use of information technology in public organisations. Journal of Business Management and Accounting, 4(1), 17–32.
Arpaci, I., & Balotlu, M. (2016). The impact of cultural collectivism on knowledge sharing among information technology majoring undergraduates. Computers in Human Behavior, 56, 65–71. https://doi.org/10.1016/j.chb.2015.11.031
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325–374. https://doi.org/10.1177/0149206308316059
Astika, I. B. P., & Dwirandra, A. (2020). Information technology duty, satisfaction and ais effectiveness moderate effect of benefits of informs technology on employee performance. International Research Journal of Management, IT and Social Sciences, 7(6), 9–20. https://doi.org/10.21744/irjmis.v7n6.996
Bonacina Roldan, L., Hansen, P. B., & Garcia-Perez-de-Lema, D. (2018). The relationship between favorable conditions for innovation in technology parks, the innovation produced, and companies’ performance. Innovation & Management Review, 15(3), 286–302. https://doi.org/10.1108/inmr-05-2018-0027
Casimir, G., Lee, K., & Loon, M. (2012). Knowledge sharing: Influences of trust, commitment and cost. Journal of Knowledge Management, 16(5), 740–753. https://doi.org/10.1108/13673271211262781
Chen, A. S. Y., & Hou, Y. H. (2016). The effects of ethical leadership, voice behavior and climates for innovation on creativity: A moderated mediation examination. Leadership Quarterly, 27(1), 1–13. https://doi.org/10.1016/j.leaqua.2015.10.007
Christensen, P. H. (2007). Knowledge sharing: Moving away from the obsession with best practices. Journal of Knowledge Management, 11(1), 36–47. https://doi.org/10.1108/13673270710728222
Davison, R. M., Ou, C. X. J., & Martinsons, M. G. (2013). Information technology to support informal knowledge sharing. Information Systems Journal, 23(1), 89–109. https://doi.org/10.1111/j.1365-2575.2012.00400.x
Dysvik, A., Buch, R., & Kuvaas, B. (2015). Knowledge donating and knowledge collecting. Leadership & Organization Development Journal, 36(1), 35–53. https://doi.org/10.1108/LODJ-11-2012-0145
Edirisinghe, R. (2019). Digital skin of the construction site: Smart sensor technologies towards the future smart construction site. Engineering, Construction and Architectural Management, 26(2), 184–223. https://doi.org/10.1108/ECAM-04-2017-0066
El-Kassar, A. N., & Singh, S. K. (2019). Green innovation and organizational performance: The influence of big data and the moderating role of management commitment and HR practices. Technological Forecasting and Social Change, 144(December), 483–498. https://doi.org/10.1016/j.techfore.2017.12.016
El Harbi, S., Anderson, A. R., & Amamou, M. (2011). Knowledge sharing processes in Tunisian small ICT firms. Library Review, 60(1), 24–36. https://doi.org/10.1108/00242531111100559
Eriksson, T., Qin, Z., & Wang, W. (2014). Firm-level innovation activity, employee turnover and HRM practices - Evidence from Chinese firms. China Economic Review, 30, 583–597. https://doi.org/10.1016/j.chieco.2014.02.005
Friesl, M., Sackmann, S. A., & Kremser, S. (2011). Knowledge sharing in new organizational entities: The impact of hierarchy, organizational context, microâ€politics and suspicion. Cross Cultural Management: An International Journal, 18(1), 71-86. https://doi.org/https://doi.org/10.1108/13527601111104304
Garcia-Morales, V. J., MartÃn-Rojas, R., & Lardón-López, M. E. (2018). Influence of social media technologies on organizational performance through knowledge and innovation. Baltic Journal of Management, 13(3), 345–367. https://doi.org/10.1108/BJM-04-2017-0123
GarcÃa-Sánchez, Encarnacion, GarcÃa-Morales, V. J., & MartÃn-Rojas, R. (2018). Analysis of the influence of the environment, stakeholder integration capability, absorptive capacity, and technological skills on organizational performance through corporate entrepreneurship. International Entrepreneurship and Management Journal, 14(2), 345–377. https://doi.org/10.1007/s11365-017-0436-9
GarcÃa-Sánchez, Encarnación, Guerrero-Villegas, J., & Aguilera-Caracuel, J. (2018). How do technological skills improve reverse logistics? The moderating role of top management support in information technology use and innovativeness. Sustainability (Switzerland), 11(1), 1–17. https://doi.org/10.3390/su11010058
Giri, E. E., Nimran, U., Hamid, D., Musadieq, A., & Al Musadieq, M. (2011). The Effect of Organizational Culture and Organizational Commitment to Job Involvement , Knowledge Sharing , and Employee Performance : A Study on Regional Telecommunications Employees of PT Telkom, East Nusa Tenggara Province, Indonesia. International Journal of Management and Administrative Sciences, 3(04), 20–33. www.ijmas.org
Hendrato, M. L., Subyantoro, A., & Wisnalmawati. (2021). The Effect of Organizational Culture and Information Technology on Employee Performance with Employee Satisfaction as a Mediator in The Electronic Court System (E-Court) in District Court of Sleman, Yogyakarta. Proceedings of the 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020), 176(ICoSIAMS 2020), 242–246. https://doi.org/10.2991/aer.k.210121.033
Hsu, H. Y., Liu, F. H., Tsou, H. T., & Chen, L. J. (2019). Openness of technology adoption, top management support and service innovation: a social innovation perspective. Journal of Business and Industrial Marketing, 34(3), 575–590. https://doi.org/10.1108/JBIM-03-2017-0068
Hsu, I. C. (2008). Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: A preliminary test. Expert Systems with Applications, 35(3), 1316–1326. https://doi.org/10.1016/j.eswa.2007.08.012
Huang, S. Y., Lee, C. H., Chiu, A. A., & Yen, D. C. (2015). How business process reengineering affects information technology investment and employee performance under different performance measurement. Information Systems Frontiers, 17(5), 1133–1144. https://doi.org/10.1007/s10796-014-9487-4
Jain, K. K., Sandhu, M. S., & Goh, S. K. (2015). Organizational climate, trust and knowledge sharing: insights from Malaysia. Journal of Asia Business Studies, 9(1), 54–77. https://doi.org/10.1108/JABS-07-2013-0040
Khoreva, V., & Wechtler, H. (2018). HR practices and employee performance: the mediating role of well-being. Employee Relations, 40(2), 227–243. https://doi.org/10.1108/ER-08-2017-0191
Kim, S., & Lee, H. (2006). The Impact of Organizational Context and Information Technology on Employee Knowledge-Sharing Capabilities. Public Administration Review, 66(3), 370–385. https://doi.org/10.1111/j.1540-6210.2006.00595.x
Kuzu, Ö. H., & Özilhan, D. (2014). The Effect of Employee Relationships and Knowledge Sharing on Employees’ Performance: An Empirical Research on Service Industry. Procedia - Social and Behavioral Sciences, 109, 1370–1374. https://doi.org/10.1016/j.sbspro.2013.12.639
Lee, J., Lee, H., Park, J.-G., Ochara, N. M., Kandiri, J., & Johnson, R. (2014). Information Technology & People Exploring the impact of empowering leadership on knowledge sharing, absorptive capacity and team performance in IT service"Influence processes of implementation effectiveness in challenged information technology projects in. Information Technology & People, 27(3), 366–386. https://doi.org/10.1108/ITP-10-2012-0115
Lee, J. S., Park, J. H., & Bae, Z. T. (2017). The effects of licensing-in on innovative performance in different technological regimes. Research Policy, 46(2), 485–496. https://doi.org/10.1016/j.respol.2016.12.002
Liao, C., Hsu, F. C., & To, P. L. (2013). Exploring knowledge sharing in virtual communities. Online Information Review, 37(6), 891–909. https://doi.org/10.1108/OIR-11-2012-0196
Masa’deh, R., Obeidat, B. Y., & Tarhini, A. (2016). A Jordanian empirical study of the associations among transformational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A structural equation modelling approach. Journal of Management Development, 35(5), 681–705. https://doi.org/10.1108/JMD-09-2015-0134
Maskudi. (2014). the Mediating Effect of High Performance Work Systems in the Organizarional Culture and Information Technology Toward Managerial Performance: Studi at Coorperative in Semarang City, Provice of Central Java, Indonesia). Jurnal Ekonomi Dan Bisnis, 9(18). https://doi.org/http://dx.doi.org/10.31942/akses.v9i18.1375
Mathuramaytha, C. (2012). Developing Knowledge-Sharing Capabilities Influence Innovation Capabilities in Organizations-a Theoretical Model. International Conference on Education and Management Innovation IPEDR, 30, 285–291.
Mittal, S., & Dhar, R. L. (2015). Transformational leadership and employee creativity: Mediating role of creative self-efficacy and moderating role of knowledge sharing. Management Decision, 53(5), 894–910. https://doi.org/10.1108/MD-07-2014-0464
Mulyana, Assegaff, M., & Wasitowati. (2015). Pengaruh Knowledge Donating dan Knowledge Collecting terhadap Innovation Capability Kasus Pengembangan UKM Batik di Provinsi Jawa Tengah-Indonesia. Jurnal Manajemen Teknologi, 14(3), 246–264. https://doi.org/10.12695/jmt.2015.14.3.2
Nakano, S., & Washizu, A. (2018). Induced effects of smart food/agri-systems in Japan: Towards a structural analysis of information technology. Telecommunications Policy, 42(10), 824–835. https://doi.org/10.1016/j.telpol.2018.08.001
Nooshinfard, F., & Nemati-Anaraki, L. (2014). Success factors of inter-organizational knowledge sharing: A proposed framework. Electronic Library, 32(2), 239–261. https://doi.org/10.1108/EL-02-2012-0023
Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador hotels and resorts, Indonesia. International Journal of Law and Management, 59(6), 1337–1358. https://doi.org/10.1108/IJLMA-10-2016-0085
Rubin, A., & Callaghan, C. W. (2019). Entrepreneurial orientation, technological propensity and academic research productivity. Heliyon, 5(8), e02328. https://doi.org/10.1016/j.heliyon.2019.e02328
Sajid, M. (2016). The Impact of Job Satisfaction and Knowledge Sharing on Employee Performance. Journal of Resources Development and Management, 21(1992), 16–23.
Santos, L. C., & Santos, C. D. dos. (2017). A study on the impact of non-operational mechanisms on the effectiveness of public information technology governance. Revista de Administração, 52(3), 256–267. https://doi.org/10.1016/j.rausp.2017.05.005
Sigala, M., & Chalkiti, K. (2015). Knowledge management, social media and employee creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003
Stocker, D., Jacobshagen, N., Krings, R., Pfister, I. B., & Semmer, N. K. (2014). Appreciative leadership and employee well-being in everyday working life. Zeitschrift Fur Personalforschung, 28(1–2), 73–95. https://doi.org/10.1688/ZfP-2014-01-Stocker
Tabrizi, N. M. (2014). Models for describing incident knowledge sharing practices: The case study of UK hospital. Proceedings of the European Conference on Knowledge Management, ECKM, 3, 1291–1300.
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115–131. https://doi.org/10.1016/j.hrmr.2009.10.001
Wang, Z., & Wang, N. (2012). Knowledge sharing, innovation and firm performance. Expert Systems with Applications, 39(10), 8899–8908. https://doi.org/10.1016/j.eswa.2012.02.017
Wulansari, N. A., Witiastuti, R. S., & Ridloah, S. (2018). Employee Performance Measurement Development Based on Green HRM Indicators. KnE Social Sciences, 3(10), 1179. https://doi.org/10.18502/kss.v3i10.3201
Zach, F. J., & Hill, T. L. (2017). Network, knowledge and relationship impacts on innovation in tourism destinations. Tourism Management, 62, 196–207. https://doi.org/10.1016/j.tourman.2017.04.001
Zamani, E. D., Pouloudi, N., Giaglis, G. M., & Wareham, J. (2020). Appropriating Information Technology Artefacts through Trial and Error: The Case of the Tablet. Information Systems Frontiers. https://doi.org/10.1007/s10796-020-10067-8
Zhang, X., Pieter, D., Donk, V., & Jayaram, J. (2020). A multi-theory perspective on enablers of inter-organizational information and communication technology : A comparison of China and the Netherlands. International Journal of Information Management, 54(June), 102191. https://doi.org/10.1016/j.ijinfomgt.2020.102191
Zhu, C., & Chen, X. (2014). High Performance Work Systems and Employee Creativity: The Mediating Effect of Knowledge Sharing. Frontiers of Business Research in China, 8(3), 367–387. https://doi.org/https://doi.org/10.3868/s070-003-014-0017-3
Downloads
Published
Issue
Section
License
Authors who publish in this journal agree to the following terms:
The author owns the copyright of the article and assigns to the journal the right of first publication with the work simultaneously licensed under the terms Atribusi 4.0 Internasional (CC BY 4.0) which allows others to share the work with acknowledgment of the work's authorship and initial publication in this journal.
Authors may enter into separate additional contractual arrangements for the non-exclusive distribution of the published journal version of the work (for example, posting it to an institutional repository or publishing it in a book), with acknowledgment of the work's original publication in this journal.
Authors are permitted and encouraged to post their work online (for example, in institutional repositories or on their websites) before and during the submission process, as this can lead to productive exchanges, as well as earlier and larger citations of published work (See The Effect of Open Access).